Hillary Powell
McKinney,TX
Summary
Banking and financial technology professional with over 15 years of expertise in deposit operations and IT system integration. Proficient in Jack Henry SilverLake systems and automation tools such as Nintex RPA, enhancing operational efficiency and minimizing risk. Proven track record in leading cross-functional projects and executing system upgrades aligned with strategic banking goals. Skilled in connecting business requirements with effective IT solutions.
Overview
16
16
years of professional experience
Work History
Deposit Solutions Manager
Independent Financial
McKinney, USA
08.2023 - Current
- Led implementation of deposit solution projects, improving operational efficiency by 15%.
- Managed Level 3 support, resolving escalated issues 30% faster than SLA targets.
- Created and maintained future product/services roadmap.
- Ensured standards, documentation, and procedures were properly maintained.
Deposit Solutions Analyst Senior
Independent Financial
McKinney, USA
07.2021 - 08.2023
- Troubleshot escalated issues with Core and business applications.
- Liaised with IT, business lines, and vendors to support upgrades and implementations.
- Led ad hoc projects and non-PMO initiatives.
- Conducted testing for enhancements, updates, and upgrades.
Retail and Integration Solutions Analyst
Independent Bank
McKinney, USA
04.2018 - 07.2021
- Drafted and maintained reports in Cognos, reducing manual reporting by 40%.
- Resolved technical issues related to Jack Henry systems.
- Coordinated between IT and business lines for system enhancements.
- Performed routine maintenance and testing for system updates.
Banking Services Specialist
Independent Bank
McKinney, USA
12.2015 - 04.2018
- Remediated operational errors and escalated as needed.
- Created and executed file transfers to ensure bank operations.
- Maintained strong relationships with internal business units.
- Completed and distributed critical operational reports.
Lobby Services Representative II
Independent Bank
Anna, USA
12.2011 - 12.2015
- Opened and maintained a variety of new and existing accounts.
- Provided teller services and account maintenance.
- Built customer trust and rapport through excellent service.
- Assisted in balancing vault and ATM daily.
Teller I
Independent Bank
Anna, USA
08.2010 - 12.2011
- Processed deposits, withdrawals, and cash handling.
- Balanced cash drawer daily with strict adherence to policy.
- Supported vault and ATM operations.
- Ensured compliance with legal and regulatory standards.
Education
Bachelor’s Degree - Business Administration
Tarleton State University
Stephenville, TX05.2019
Associate of Arts -
Collin College
McKinney, TX12.2009
Skills
- Jack Henry SilverLake
- Jack Henry Streamline
- Cognos
- Nintex RPA
- Microsoft Office Suite
- Core banking systems
- Technical troubleshooting
- Effective communication
- Problem solving
- Software testing
- Attention to detail
- Multitasking capacity
- Organizational skills
- Systems integration
Awards Recognitions
Shining Star Award, Q1 2018
References
References available upon request.
Timeline
Deposit Solutions Manager
Independent Financial
08.2023 - Current
Deposit Solutions Analyst Senior
Independent Financial
07.2021 - 08.2023
Retail and Integration Solutions Analyst
Independent Bank
04.2018 - 07.2021
Banking Services Specialist
Independent Bank
12.2015 - 04.2018
Lobby Services Representative II
Independent Bank
12.2011 - 12.2015
Teller I
Independent Bank
08.2010 - 12.2011
Bachelor’s Degree - Business Administration
Tarleton State University
Associate of Arts -
Collin College