Debomita Gupta
Coppell,TX
Summary
Highly experienced Technical IT Professional with 20 years of expertise in Project/Program Management. Proficient in Agile Delivery (Kanban/Scrum), AWS Cloud migration, IT software delivery, Project Management, L2 Support, Incident Management, and Change Management. IBM Certified LEAN Coach dedicated to successful execution and delivery of projects throughout the software development life-cycle, while providing ongoing support.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Technical Delivery/Program Manager: Agile Delivery
Phillips Auctioneer
06.2022 - Current
- Responsible for all development and support activities of the Phillips.com across geographies.
- Spearheaded the AGILE transformation at the enterprise level, standardizing the deployment cadence across the organization while improving site stability and performance
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
Senior Project/Program Manager
Neiman Marcus
03.2019 - 06.2022
- Managed the Cloud Center of Excellence for the Neiman Marcus group and responsible for the infrastructure set up, Dev SecOps, CI/CD, AWS Cloud platform best practices and security of the Cloud.
- Worked with the product managers, project managers, scrum masters, QA and business stake holders for successful migration of applications to AWS Cloud
- Led diverse teams of professionals, overseeing their work efforts and providing guidance to ensure successful completion of assigned tasks.
- Worked and collaborated with different cross functional teams across the organization to manage the dependencies for the successful deployment of various projects across Neiman Marcus
- Developed comprehensive project plans with clear milestones, ensuring timely completion of tasks and successful project execution.
- Managed multiple high-priority projects simultaneously, effectively balancing resources and ensuring consistent progress across all initiatives.
- Successfully implemented Fargate in all the Neiman Marcus applications thus contributing to $$ savings in the AWS cloud billings
- Developed and managed communication plan to include content, frequency, audience and channels
- Streamlined project management processes by implementing Agile methodologies, leading to increased efficiency and improved collaboration among team members.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Analyzed project performance data to identify areas of improvement.
Senior Technical Project Manager, Client : ATT
Launch Consulting
11.2018 - 03.2019
- Managed programs to develop a Dropzone environment which would serve as a platform for controlling, auditing and administering data ingress/egress
- This involved multiple parties/organizations with conflicting agendas and business priorities
- Managed the DevOps team to implement terraform automation confirming to the ATT Data platform security best practices, repeatable via CI/CD in development and production environment
- Engaged with program/process owners, stakeholders, and business partners as necessary to communicate project objectives, strategy, tactics, and ongoing progress
- Responsible for planning, scheduling, tracking and managing project timelines, milestones and deliverables
- Developed project plans to meet the deliverables
- Maintained project issues, risk and communication plan
- Facilitated the daily scrum meetings, backlog grooming, sprint planning and retrospective
- Engaged with program/process owners, stakeholders, and business partners as necessary to communicate project objectives, strategy, tactics, and ongoing progress
- Tools Used : Microsoft Project Planner, JIRA, TFS, Microsoft Project
- Technology : AWS Cloud , Python, Node.js, Angular, Jenkins
Project Manager
JC Penney
04.2017 - 10.2018
- Managed and deployed the the 'Import 3rdparty Logictics(3PL)' within a strict budget and timeline
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered strategic projects like Direct Shipment to Store, Compliance at Regional Logictics Centre and reengineering of the Supplier Portal.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Overall accountability for budget management, monitoring expenditure and costs against delivered and realized benefits as the roadmap progresses
- Assume an end-to-end governance role for all assigned portfolio projects, along with ensuring communications between all portfolio roles is maintained and effective
- Developed qualitative and quantitative analysis; identified and analyzed reporting requirements related to key strategic projects; define/develop data sources and prepare related reports
- Tools Used : Project Management OTL, Oracle BI Reporting, MS Project, JIRA
- Technology : Mainframe, .Net, DB2
Configuration Management Analyst
Rent-A-Center
01.2016 - 03.2017
- Managed multiple projects including Virtual Acceptance Now (VAN) and AWS migrations using AGILE Methodology and conducting effective scrum processes
- Successful launch of the eCommerce application of Rent-A-Center in Texas and gradual rollout nationally
- Improvement in the Change Management process of the VAN application by automating the build to deploy process
- Created the knowledge repository for VAN application which helped the Business, third parties and the development teams
- Worked with the PMO Project Managers, providing feedback or instruction for change management, issue and risk management, changes in business direction, and project status communications or questions
- Facilitated and led effective meetings with business and IT executives responsible for delivery of solutions, as well as vendors and delivery teams
- Designed and executed all the Production cutover activities.
- Co-ordinated regular change meetings and sessions to raise the awareness on the change tools, and change strategies
- Provided expert guidance on best practices in configuration management during project planning sessions, contributing to successful project outcomes.
- Responsible for maintaining of all the stores for Rent-A-Center in all the environments (QA, UAT & PROD)
- Scheduled regular meetings with the implementers and requestors to run through the instructions and clear doubts
- Produced and Analyzed Incident and Change Record Reports to determine trends and drive action to improve trends in a positive direction
- Planned and implemented process improvement within the Project so that builds and deployment process are automated
- Tools Used : Service Now, Service Management Request Tool, Microsoft Office, Visio, VMWare
- Technology : Windows, Unix, Hybris
Project Manager, L2
IBM
07.2008 - 05.2015
- Managed a team of 7 team members to transition the applications from Java/J2EE to WAS/WPS platform in multiple geographies (Asia Pachific, Americas and EMEA)
- Set goals, objectives, priorities, reviewed work and resolved conflicts
- Prepared Metric Report of the activities of the resources working for the Project
- Developed sand designed several tools to automate some of the daily repetitive tasks
- Incident Management responsibilities
- Lead the L2 support team for the service delivery application
- Identified as the Application Focal Point (AFP) since 2013
- Ability to prioritize and resolve multiple complex and critical issues
- Monitored the incidents raised, analyzed the same and assign the incidents within the team for resolution
- Plan and forecast the support of the application during the rapidly changing and complex environment
- Identify and implement efficiencies and improvements to standard processes and procedures
- Performed daily back-end activities and weekly smoke testing to ensure that the application is up and running
- Ensure adherence to incident management process and SLAs across the business unit
- Responsible for creation of the knowledge base for incident support thereby helping new team members to be productive in less time
- Analyze the trend of defects (if any) and take necessary actions
- Produce regular reports and meetings with the stake holders
Programmer Analyst
Infosys
09.2004 - 06.2008
- Analyzing the existing application and documentation of the same for future referral
- Requirements gathering from the documents available and from the end users
- Analysis, Technical Design, Functional Design, Estimation, Coding and Testing
- Mentoring new comers on domain, architecture and technology
- Test Lead of the entire deliverable
- Creation of Test plans and execution of the same
- Updating the client on day-to-day basis about the test performance
- Leading a Team of 6 resources
- Mentoring new comers on MOAI Rules application
- Knowledge Management activities for the project team
- Tools used: eclipse
- Technologies : Java, Java Swing, SQL, JSS, HTML, CSS Java Script, PL /SQL, SWING, JQuery
Education
Bachelor of Architecture -
Jadavpur University
01.2004
STD XII -
West Bengal Board of Higher Secondary Education
01.1999
STD X -
West Bengal Board of Secondary Education
01.1997
Skills
- Project management
- Agile methodology
- Cloud computing
- Stakeholder engagement
- Change management
- Continuous improvement
- Risk management
- Technical delivery
- Team leadership
- Budget management
- Communication planning
- Cost management
- Personnel management
- Vendor management
Certification
- Project Management Professional Certification (PMP)
- Safe 5.0 certified
- Certified Scrum Master
- FDN-BN101-DB – FOUNDATION COURSE IN BANKING, 80%
- FDN-BN101-DB – FOUNDATION COURSE IN BANKING, 70%
- FDN-BN201-DB – FOUNDATION COURSE IN BANKING, 90%
- PR 201 J2EE BASIC CERTIFICATION, 80%
- IBM CERTIFIED LEAN VALUE STREAM MANAGER
- IBM CERTIFIED LEAN COACH
Accomplishments
- Achieved the 'Star of the Quarter' twice in 2019 in Neiman Marcus.
- Identified as amongst the top 400 women contributors in IBM India Pvt Limited in 2015.
- Won the ORION award in 2012 in IBM India Pvt Limited for my contribution to the organization.
- Won the Power Programmer Award in the Q4 FY 2006-2007 at Infosys.
- The AUDI3 team won the Best Spirited Team Award for the Q4 FY 2006-2007.
Personal Information
Gender: Female
Extra-Curricular Activities
Member of the organizing committee for ZONASA 2001 for all the architecture colleges in Eastern India for which Jadavpur University was the host for the said year. Responsible for the public relation activities and the cultural activities of ZONASA 2001. Won second prize in Camel All India Arts Competition in 1990. Won fourth prize in the Arts & Drawing Competition organized by Indo American Society in 1989. Won the second prize in Arts & Drawing Competition organized by Rotary Club Of Tollygunge in 1989.
Pronouns
she/hers
Languages
English
Full Professional
Hindi
Full Professional
Bengali
Full Professional
Timeline
Senior Technical Delivery/Program Manager: Agile Delivery
Phillips Auctioneer
06.2022 - Current
Senior Project/Program Manager
Neiman Marcus
03.2019 - 06.2022
Senior Technical Project Manager, Client : ATT
Launch Consulting
11.2018 - 03.2019
Project Manager
JC Penney
04.2017 - 10.2018
Configuration Management Analyst
Rent-A-Center
01.2016 - 03.2017
Project Manager, L2
IBM
07.2008 - 05.2015
Programmer Analyst
Infosys
09.2004 - 06.2008
STD XII -
West Bengal Board of Higher Secondary Education
STD X -
West Bengal Board of Secondary Education
Bachelor of Architecture -
Jadavpur University
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