Debonair Taylor
Key Carrying Lead Administrator
Seattle,WA
Summary
Responsible, hardworking leader with 3+ years in supporting management functions for corporate establishments. Led team to maintain store cleanliness and provide prompt, friendly customer service. Skilled in anticipating, preventing and resolving customer concerns to improve sales and increase repeat business.
Overview
12
12
years of professional experience
Work History
Key Carrying Lead Aministrator
Dick's Sporting Goods
Bellevue, WA
09.2017 - Current
- Organize all store operations and allocate responsibilities to personnel.
- Manage and guide staff towards maximum performance.
- Resolve customer issues.
- Ensure the store fulfils all legal health and safety guidelines.
- Manage full-cycle recruiting process for candidates, ensuring a smooth and positive candidate experience.
- Execute hiring strategies for multiple requisitions.
- Mentor staff with empathetic and thorough training techniques, enhancing the onboarding process and building a strong team.
- Order and maintain office supplies inventory.
- Maintain building and office equipment by coordinating with contractors for repairs.
- Use independent judgment to screen telephone calls, emails, meeting requests, and visitors to provide exceptional customer service.
- Manage inventory by analyzing sales data and making adjustments when needed.
Outbound Sales/Scheduler
Action Duct Cleaning
Altadena, CA
07.2016 - 07.2017
- Set appointments via inbound/outbound calls on a multi-line phone system.
- Met or exceeded appointment setting and quality of goals within system guidelines.
- Managed accounts through a customer service database.
- Executed mass marketing campaigns for homes and businesses.
- Resolved customer issues.
Administrative Assistant
Language Select
Burbank, CA
03.2011 - 07.2016
- Answered and connected inbound requests for foreign language interpreters.
- Scheduled foreign language interpreters for various onsite and telecommunication events.
- Quality assurance for 20+ languages by listening to calls, providing feedback and administering Training.
- Assisted HR personnel by verifying credentials and providing additional resources to potential interpreters.
Customer Service Associate
Rite Aid
Culver City, CA
01.2009 - 01.2011
- Focused on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed.
- Accurately performed cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures.
- Maintained the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager.
Education
Associate -
Art Institute of California, school
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Chaparral High School
Skills
Communication
Retail Management
Calendar Management
Full-cycle Recruiting
Employee Orientation
ATS
Database Management
Sense of urgency
Attention to detail
Microsoft Office
Timeline
Key Carrying Lead Aministrator
Dick's Sporting Goods
09.2017 - Current
Outbound Sales/Scheduler
Action Duct Cleaning
07.2016 - 07.2017
Administrative Assistant
Language Select
03.2011 - 07.2016
Customer Service Associate
Rite Aid
01.2009 - 01.2011
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Chaparral High School
Associate -
Art Institute of California, school