Janice Santiago
New Haven,CT
Summary
Detailed-oriented team player seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Key Carrying Freight Flow Lead
Dick Sporting Goods
11.2016 - 04.2024
- Performed functions such as opening/closing duties.
- Act as mentor and motivator by inspiring, coaching, and supporting personnel to succeed.
- Create and convey clear expectations that align with business objectives while holding team accountable.
- Implemented new sales initiatives to increase sales and customer loyalty.
- Processed orders utilizing company system and coordinated product deliveries.
- Worked closely with management and team to deliver project requirements, develop solutions and meet deadlines.
Catering Coordinator- Shift Lead
Crumbl Cookies
07.2022 - 03.2023
- Completed store opening and closing procedures.
- Trained and mentored new employees to maximize team performance.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Provided exceptional leadership to a team of bakers, fostering open communication and professional development opportunities.
- Implemented inventory control measures, reducing waste and lowering overall costs for the bakery.
- Ensured seamless execution of events with diligent planning and attention to detail.
Supervisor
Wendy's
04.2013 - 03.2016
- Completed opening/closing procedures.
- Upheld high-quality standard of food presentation, ensuring each product met consistency guidelines before serving to customers.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained assets inventory, completed inventory reports and escalated inventory discrepancies.
Security Officer
Contemporary Services Corporation.
10.2012 - 04.2013
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Education
Business Management
Post University
Waterbury, CTBusiness Management
Southern Connecticut State University
New Haven, CTHigh School Diploma -
High School In The Community
New Haven, CT06.2012
Skills
- Inventory Auditing
- Visual Merchandising
- Strategic planning
- Coaching
- Mentorship
- Organizational
- Leadership
- Cash Handling
- Sales Strategy
- Communication
- Shipping and Receiving
Certification
- CT Guard card
- Pistol Permit
- Food Handlers
Timeline
Catering Coordinator- Shift Lead
Crumbl Cookies
07.2022 - 03.2023
Key Carrying Freight Flow Lead
Dick Sporting Goods
11.2016 - 04.2024
Supervisor
Wendy's
04.2013 - 03.2016
Security Officer
Contemporary Services Corporation.
10.2012 - 04.2013
Business Management
Post University
Business Management
Southern Connecticut State University
High School Diploma -
High School In The Community