Deboney Bilton
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Costumer Service Remote
TD Bank
03.2020 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Sales Representative
Comcast
05.2016 - 02.2020
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Bank Teller
Vystar Credit Union
12.2010 - 04.2016
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Processed customer transactions promptly, minimizing wait times.
- Enhanced branch sales through cross-selling bank products and services to customers.
Education
High School -
Ridgeview High School
Orange Park, FL05.2008
Skills
- Process improvement
- Positive attitude
- Call center experience
- Data entry accuracy
- Attention to detail
- Conflict resolution
- Time management
- Goal-oriented mindset
- Microsoft Word
- Microsoft Excel
- Type 70 WPM
Timeline
Costumer Service Remote
TD Bank
03.2020 - Current
Sales Representative
Comcast
05.2016 - 02.2020
Bank Teller
Vystar Credit Union
12.2010 - 04.2016
High School -
Ridgeview High School