Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Interests
Work Preference
Timeline
BusinessAnalyst
Debora Aldrich

Debora Aldrich

Houston,TX

Summary

I am intelligent and eager to learn new things. I enjoy solving problems for others and challenging work. I'm a Skilled Worker who learns new processes quickly and adapts to customer and company needs. Hardworking, focused, and diligent with good people and problem-solving abilities. Fluent in English. I am knowledgeable and experienced. I work hard and give 100%. I am an excellent Customer Service Representative! I will be an asset to any company. I am passionate about helping people and caring for them. I believe in being the best employee possible. I am determined, driven, and motivated. I am honest, trustworthy, and compassionate. I know how to show empathy and I have a genuine compassion for all people. I have 15 years of experience in Healthcare as a Nurse Aide; 8 years of experience working in Retail as a Manager, Assistant Manager, and Cashier; and 1 year of experience working from home remotely as a Customer Service Rep. Thank you so much for taking the time to review my resume. I hope to be hearing from you soon! Authorized to work in the US for any employer.

Overview

9
9
years of professional experience

Work History

Concessions, Gig Worker

LGC Hospitality
07.2022 - Current
  • Work concession gigs as I am available, extra income.

Pre-enrollment Specialist

Willis Towers Watson
08.2023 - 12.2023
  • Seasonal employment, work from home remotely, received inbound calls and made outbound calls to participants regarding Annual Enrollment Period for Medicare, updated profiles and health information, answered basic insurance questions, helped participants with website troubleshooting
  • Received bonuses for work performed and exceeded metrics.

Customer Service Representative

Everise
11.2022 - 03.2023
  • Seasonal employment, worked from home remotely, received inbound calls and made outbound calls to members regarding Annual Enrollment Period for Medicare, answered questions about current plan, scheduled transportation, scheduled doctor appointments, updated profiles, looked up claims, filed grievances on behalf of members
  • Consistently received bonuses for work performance and exceeded metrics.

Amazon Warehouse Associate

Amazon Fulfillment Center
02.2022 - 06.2022
  • Pick and pack boxes in a warehouse setting for customer orders.

Store Manager/Cashier

Git N Go
03.2019 - 01.2022
  • Managed a convenience store, provided store management and scheduling, handled customer inquiries and complaints, achieved sales goals, monitored, inventoried and ordered supplies, bookkeeping, trained new employees, stocked and cleaned store, operated cash register.

Certified Nurse's Aide

Elohim Staffing
04.2015 - 02.2019
  • Work in various nursing homes, hospitals and hospice facilities caring for residents, elderly, sick and dying
  • Assisted with activities of daily living and performed nursing duties under supervision of RN.

Education

120hr CNA in Nursing -

Des Moines Area Community College
Ankeny, IA
04.2002

High School Diploma -

East High School
Des Moines, IA
06.1987

Skills

  • Nursing
  • Caregiving
  • Phone etiquette
  • Customer service
  • Medical terminology
  • Communication skills
  • Customer support
  • Typing
  • Cold calling
  • Store management
  • VPN
  • Time management
  • Computer skills
  • Quality Assurance Controls
  • Microsoft Outlook
  • Customer satisfaction measurement
  • Call Metrics
  • Calm and Professional Under Pressure
  • Complaint resolution
  • Product Knowledge
  • Customer Data Confidentiality
  • Customer Retention Strategies
  • Call Center Operations
  • Customer Relationship Management (CRM)
  • Medicaid
  • De-Escalation Techniques
  • Policy Adherence
  • Customer Relations
  • Following scripts
  • Account Updates
  • Scheduling appointments
  • Insurance Verification
  • Inbound Call Management
  • Microsoft Office
  • Call Documentation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Interests

Writing

Cooking

Reading

Sports

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefits401k matchPaid time offWork from home option

Timeline

Pre-enrollment Specialist

Willis Towers Watson
08.2023 - 12.2023

Customer Service Representative

Everise
11.2022 - 03.2023

Concessions, Gig Worker

LGC Hospitality
07.2022 - Current

Amazon Warehouse Associate

Amazon Fulfillment Center
02.2022 - 06.2022

Store Manager/Cashier

Git N Go
03.2019 - 01.2022

Certified Nurse's Aide

Elohim Staffing
04.2015 - 02.2019

120hr CNA in Nursing -

Des Moines Area Community College

High School Diploma -

East High School
Debora Aldrich