Summary
Overview
Work History
Education
Accomplishments
Timeline
Generic

Debora Beatty

Tucson,AZ

Summary

Licensed optical professional with strong expertise in eyewear fitting, lens customization, and patient care. Skilled in managing optical equipment, conducting precise measurements, and ensuring top-quality vision solutions. Focused on team collaboration and consistently achieving positive outcomes. Adaptable and dependable, recognized for strong interpersonal skills and attention to detail.

Overview

25
25
years of professional experience

Work History

Arizona Licensed Optician

Luxottica Retail
12.2023 - Current
  • Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
  • Contributed to a positive work environment by collaborating effectively with team members and demonstrating strong problem-solving abilities.
  • Minimized wait times for customers by efficiently managing appointments and walk-ins with a well-organized schedule.
  • Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.

Arizona Licensed Optician

Costco Wholesale Corp
06.1999 - 12.2023
  • Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
  • Contributed to a positive work environment by collaborating effectively with team members and demonstrating strong problem-solving abilities.
  • Minimized wait times for customers by efficiently managing appointments and walk-ins with a well-organized schedule.
  • Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
  • Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates.
  • Trained new employees on industry best practices, company policies, and equipment operation to maintain a high standard of service.
  • Streamlined patient record management by implementing an efficient filing system for easy access and retrieval.
  • Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
  • Managed inventory levels to ensure adequate stock of lenses, frames, contact lenses, and accessories.
  • Exceeded sales targets consistently by utilizing excellent communication skills and product knowledge expertise when assisting customers.
  • Performed lensometry measurements accurately to ensure correct prescription lenses were dispensed to patients.
  • Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
  • Maintained accurate financial records by diligently processing payments, issuing receipts, and balancing daily transactions.
  • Conducted regular inspections of display cases to keep them clean and organized at all times for optimal presentation of merchandise.
  • Participated in continuing education opportunities to stay current on industry trends, advancements in technology, and emerging best practices.
  • Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
  • Assisted clients in selecting appropriate frames based on face shape, skin tone, and personal style preferences.
  • Ensured compliance with state regulations by maintaining up-to-date licensure as a Licensed Optician.
  • Resolved customer complaints professionally and effectively to maintain positive client relationships.
  • Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Aided in selection of eyeglass frames based on customer preferences.
  • Performed basic vision testing for new patients.

Education

No Degree - Many

University of Phoenix
Tucson, AZ

Accomplishments

  • Supervised team of 15 staff members.

Timeline

Arizona Licensed Optician

Luxottica Retail
12.2023 - Current

Arizona Licensed Optician

Costco Wholesale Corp
06.1999 - 12.2023

No Degree - Many

University of Phoenix

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Debora Beatty