Debora De Loera Romo
Flowery Branch,GA
Summary
Dynamic and compassionate professional with extensive experience in high-pressure environments, including Texas Roadhouse Steakhouse. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in first aid and team collaboration, consistently implementing process improvements that elevate service efficiency and maintain a safe, welcoming atmosphere.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse Steakhouse
08.2023 - Current
- Provided fast, accurate service in a high-pressure setting, demonstrating composure, reliability, and strong multitasking skills.
- Communicated effectively with diverse guests, using empathy, active listening, and conflict de-escalation to ensure positive experiences.
- Upheld strict cleanliness and sanitation standards, consistently maintaining a safe and organized environment.
- Collaborated with team members to solve problems quickly and manage multiple priorities, showing adaptability and attention to detail.
Assistant Manager
Chick-fil-A
09.2021 - 06.2024
- Trained and developed new team members, ensuring consistent, compassionate service and adherence to safety and operational standards.
- Coordinated staff schedules and high-volume workflows to maintain smooth operations, improve efficiency, and support a clean, compliant work environment.
- Resolved customer and staff concerns using active listening, problem-solving, and conflict de-escalation—skills closely aligned with patient-centered care.
Restaurant Hostess
Cabo Mexican Grill
09.2019 - 01.2022
- Greeted and assisted guests with professionalism and clear communication while managing waitlists, seating flow, and high-traffic situations with composure.
- Maintained a clean, organized environment and collaborated with staff to address guest needs promptly—demonstrating multitasking, teamwork, and attention to detail.
Education
Bachelor of Science - Biology
Georgia State University
Atlanta, GA05-2027
Skills
- First aid
- Professionalism
- CPR
- Compassionate
- Vital sign monitoring
- Team collaboration
- Adaptability
- Multitasking
- Time management
- Work Ethic
- Communication
Certification
- BLS/CPR Certification
Languages
Spanish
Native or Bilingual
Timeline
Server
Texas Roadhouse Steakhouse
08.2023 - Current
Assistant Manager
Chick-fil-A
09.2021 - 06.2024
Restaurant Hostess
Cabo Mexican Grill
09.2019 - 01.2022
Bachelor of Science - Biology
Georgia State University