Debora Martins
Kissimmee
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Flight Attendant/ Cabin Chief
Varig / GOL Airlines
Sao Paulo
10.2004 - 02.2019
- Ensured safety and security of flights through vigilant monitoring and adherence to protocols.
- Provided assistance to passengers, addressing needs and enhancing comfort throughout journeys.
- Supported individuals with special needs, ensuring accessibility and a positive travel experience.
- Collaborated with team members to deliver exceptional service and foster client satisfaction.
Flight Attendant
VASP Airlines
Sao Paulo
02.2002 - 10.2004
Airport Operations Agent
TransBrasil Airline
Sao Paulo
01.2001 - 02.2002
- Ensured compliance with safety regulations for all flights.
- Checked documentation to verify accuracy and completeness.
- Facilitated seamless travel experience from airport arrival to destination.
- Utilized advanced technical skills to troubleshoot complex issues and implement effective solutions.
- Collaborated within teams to enhance overall productivity in workplace.
- Demonstrated strong problem-solving abilities, resolving issues promptly and efficiently.
Education
Information and Computer Systems
Universidade Ibirapuera
Sao Paulo12-2009
Skills
- Safety management
- Customer service
- Documentation verification
- Team collaboration
- Problem solving
- Client relations
- Accessibility support
- Cultural awareness
- Communication skills
- Conflict resolution
- Calm under pressure
- Public speaking
- Team building
- Collaboration
- Interpersonal communication
- Analytical and critical thinking
- Organizational skills
- Problem resolution
- Leadership
Certification
Mandatory annual renewal while working as a flight attendant :
- Emergency Procedures
- First Aid
- Survival Techniques on land and water
- Firefighting
- Operational Safety Standards and Passenger Service
Languages
Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Full Professional
Timeline
Flight Attendant/ Cabin Chief
Varig / GOL Airlines
10.2004 - 02.2019
Flight Attendant
VASP Airlines
02.2002 - 10.2004
Airport Operations Agent
TransBrasil Airline
01.2001 - 02.2002
Information and Computer Systems
Universidade Ibirapuera
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