Debora Rowlands

Assistant Diversion Program Manager

Job Description:

• Program oversight — Oversaw diversion program initiatives, ensuring compliance with regulatory standards and maintaining quality assurance in partnership with the Diversion Program Manager.
• Staff supervision — Directed and supported peer diversion staff, providing weekend supervision and weekday coverage as needed to maintain operational continuity.
• Policy implementation — Implemented strategies to ensure staff adherence to program policies, procedures, and regulatory requirements.
• Scheduling & attendance management — Managed staff scheduling and attendance through Paylocity, streamlining workflows and ensuring adequate coverage.
• Cross‑team coordination — Coordinated activities among CIT staff and court connections teams, maintaining program effectiveness during Program Manager absences.
• On‑call operations — Oversaw on‑call operations, ensuring timely support for staff and the crisis call center during weekends and designated timeframes.
• Crisis response leadership — Ensured smooth weekend operations at the crisis call center and Middletown site, facilitating responsive crisis intervention to meet community needs.
• Coaching & performance development — Delivered coaching sessions and ongoing supervision to uphold standards of peer service excellence.
• Operational coordination — Oversaw daily operational logistics, managed coverage requirements, and ensured seamless service delivery across program sites.
• Hiring & onboarding — Facilitated recruitment, onboarding, and training for new peer support team members.
• Direct peer support — Provided timely peer support during staffing shortages and periods of increased workload.
• Data reporting — Contributed critical data insights and case vignettes during weekly call center meetings to support program evaluation.
• Community & provider partnerships — Built relationships with treatment providers, community organizations, and crisis call centers; participated in in‑service presentations to strengthen collaboration.
• 311 crisis outreach — Coordinated outreach for individuals referred through the 311 crisis call center, enhancing community support initiatives in Orange County.
• Hospital diversion strategies — Implemented proactive engagement strategies to support individuals at risk of psychiatric hospitalization.
• Tailored peer support — Facilitated individualized peer support sessions for clients experiencing heightened vulnerability.
• Care coordination — Collaborated with mobile response teams and crisis call centers to ensure seamless care coordination within the county provider network.
• Resource linkage — Coordinated comprehensive outreach counseling and resource connections in housing, education, health care, recreation, and employment.
• Advance planning support — Guided clients through advance directives, health care proxies, wrap plans, and DLA‑20 assessments, resulting in improved completion rates and client understanding.
• County representation — Represented county interests at assigned Orange County mental health meetings.
• Family guidance — Provided families with support navigating transitional challenges and accessing appropriate resources.
• Needs assessment — Conducted assessments to identify individual needs and connected clients with appropriate supportive services.
• Consumer satisfaction initiatives — Partnered with ILI managers and staff to enhance consumer satisfaction efforts.
• Documentation & compliance — Maintained accurate records and completed required documentation to meet agency and regulatory standards.
• Program communication — Facilitated effective communication with the Diversion Program Manager and contributed to planning and team meetings.
• Cross‑departmental advocacy — Advocated for peer services in internal and external meetings, strengthening cross‑departmental collaboration.
• Training & operational support — Completed training initiatives and fulfilled additional responsibilities to support overall program effectiveness.
• Program oversight — Oversaw diversion program initiatives, ensuring compliance with regulatory standards and maintaining quality assurance in partnership with the Diversion Program Manager.
• Staff supervision — Directed and supported peer diversion staff, providing weekend supervision and weekday coverage as needed to maintain operational continuity.
• Policy implementation — Implemented strategies to ensure staff adherence to program policies, procedures, and regulatory requirements.
• Scheduling & attendance management — Managed staff scheduling and attendance through Paylocity, streamlining workflows and ensuring adequate coverage.
• Cross‑team coordination — Coordinated activities among CIT staff and court connections teams, maintaining program effectiveness during Program Manager absences.
• On‑call operations — Oversaw on‑call operations, ensuring timely support for staff and the crisis call center during weekends and designated timeframes.
• Crisis response leadership — Ensured smooth weekend operations at the crisis call center and Middletown site, facilitating responsive crisis intervention to meet community needs.
• Coaching & performance development — Delivered coaching sessions and ongoing supervision to uphold standards of peer service excellence.
• Operational coordination — Oversaw daily operational logistics, managed coverage requirements, and ensured seamless service delivery across program sites.
• Hiring & onboarding — Facilitated recruitment, onboarding, and training for new peer support team members.
• Direct peer support — Provided timely peer support during staffing shortages and periods of increased workload.
• Data reporting — Contributed critical data insights and case vignettes during weekly call center meetings to support program evaluation.
• Community & provider partnerships — Built relationships with treatment providers, community organizations, and crisis call centers; participated in in‑service presentations to strengthen collaboration.
• 311 crisis outreach — Coordinated outreach for individuals referred through the 311 crisis call center, enhancing community support initiatives in Orange County.
• Hospital diversion strategies — Implemented proactive engagement strategies to support individuals at risk of psychiatric hospitalization.
• Tailored peer support — Facilitated individualized peer support sessions for clients experiencing heightened vulnerability.
• Care coordination — Collaborated with mobile response teams and crisis call centers to ensure seamless care coordination within the county provider network.
• Resource linkage — Coordinated comprehensive outreach counseling and resource connections in housing, education, health care, recreation, and employment.
• Advance planning support — Guided clients through advance directives, health care proxies, wrap plans, and DLA‑20 assessments, resulting in improved completion rates and client understanding.
• County representation — Represented county interests at assigned Orange County mental health meetings.
• Family guidance — Provided families with support navigating transitional challenges and accessing appropriate resources.
• Needs assessment — Conducted assessments to identify individual needs and connected clients with appropriate supportive services.
• Consumer satisfaction initiatives — Partnered with ILI managers and staff to enhance consumer satisfaction efforts.
• Documentation & compliance — Maintained accurate records and completed required documentation to meet agency and regulatory standards.
• Program communication — Facilitated effective communication with the Diversion Program Manager and contributed to planning and team meetings.
• Cross‑departmental advocacy — Advocated for peer services in internal and external meetings, strengthening cross‑departmental collaboration.
• Training & operational support — Completed training initiatives and fulfilled additional responsibilities to support overall program effectiveness.

• Proactively engage individuals in the community with high-risk needs related to mental health to provide timely intervention.
• Act as a role model and mentor, assisting consumers in navigating community supports and advocating for their rights.
• Collaborate with various mental health providers to ensure the delivery of integrated, peer-based services.

• Facilitate conflict resolution and problem-solving to assist households in overcoming housing crises.
• Provide advocacy and referrals to community-based services, ensuring clients receive appropriate assistance.
• Complete required case documentation and maintain accurate records of client progress.

• Assist individuals in managing clinical and non-clinical services to support their overall health and wellness.
• Provide crisis intervention and peer counseling, helping clients navigate their health needs post-discharge.
• Engage in advocacy efforts to represent the concerns of individuals with mental health disabilities.

• Provide individual support to students with special needs, ensuring equitable access to education.
• Coordinate with classroom teachers to enhance instructional efforts and reinforce learning concepts.
• Assist students in using assistive devices and technology to facilitate their learning experience.