Summary
Overview
Work History
Education
Skills
Certification
Awards
Personal Information
Timeline
Generic

Debora Walters

Peachtree City,GA

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Commercial Advisor

Hiscox
05.2022 - Current
  • In this role, I mostly receive inbound calls and manage outbound follow-up calls with prospects.
  • This role includes answering questions regarding commercial products, gathering information to prepare a quote, and verifying class of business with supporting documents.
  • I collect, review, and analyze an applicant's relevant history and records.
  • This position requires me to obtain additional information about an applicant to determine coverage needs and the level of risk for insuring.
  • Develop and implement commercial strategies to maximize sales and profitability.
  • Conduct a financial analysis of potential clients, including creditworthiness assessments and cash flow projections.
  • Manage customer interactions to ensure satisfaction and successful resolution of disputes.

Lead Sales Manager

Direct General Insurance Agency
Atlanta, GA
06.2008 - 05.2022
  • As a lead sales agent I'm responsible for customer satisfaction, profitable growth and the attainment of sales goals in my assigned store and marketing area
  • In this role I manage both inbound phone calls and manage outbound follow-up calls with prospects
  • This include answering questions regarding products, gathering information to prepare quotes and verifying the accuracy of supporting employment, financial and other related documentation
  • In addition to growing and retaining the current customer base by implementing new business and marketing strategies, the lead sales agent also coordinates the activities of store staff in the areas of sales reporting, sales administration and workforce scheduling
  • Leading the retail sales operation, which includes coordinating the sales, marketing and administrative activities of the store staff as well as maintaining customer satisfaction levels at the company expectations are also the responsibilities of the lead sales agent

Agent/Manager

Nationwide Insurance Agency
Riverdale, GA
01.2003 - 01.2008
  • Rapidly promoted from Associate Agent to Managing Agent within 6 months of employment
  • Throughout time displayed ability to motivate and develop employees while still maintaining a successful and verifiable track record
  • Responsible for assisting agency in sales support and customer service functions while contributing innovative ideas to promote efficiency
  • Proven accountability for periodic monitoring of loss, retention and production ratios and acting as liaison between the company and the client

Manager/Dealership Agent

Acceptance Insurance Agency
Fayetteville, GA
01.1995 - 01.2003
  • Duties were to complete management of operations in the office, training and assist the customer service team with daily responsibilities, assignments and deposits
  • I was also responsible for underwriting applications that came in for processing from other agents
  • I was assigned to a large area of auto dealerships in the Metro Atlanta area to assist with writing policies for customers who were purchasing new vehicles

Customer Service

Arrow Auto Insurance
Jonesboro, GA
01.1991 - 01.1995
  • Answered customer inquiries over the phone and through email.
  • Provided customers with product information and resolved their issues in a timely manner.
  • Resolved customer complaints regarding services or products in a professional manner.
  • Maintained an organized filing system for customer records and service requests.
  • Monitored customer feedback to identify areas of improvement in services or products offered by the company.

Education

BBA - Business

Savannah State College
Savannah, GA
05-1991

High school or equivalent - College Preparation

Clarke Central High School
Athens, GA
06-1988

Skills

  • Excellent interpersonal skills
  • Sales
  • Quality assurance and control
  • Underwriting
  • Account Management
  • Sales Support
  • Sales Management
  • Management
  • Pricing
  • Marketing
  • Upselling
  • Negotiation
  • Office Management
  • Outside sales
  • Analysis skills
  • Retail sales
  • Outbound sales
  • Windows
  • Customer Service Management
  • Report Preparation
  • Strategic development

Certification

  • Insurance License, 03/95 to 09/24
  • Property & Casualty License, 03/01 to 09/24
  • Health & Life License, 03/01 to 09/24
  • Driver's License, Valid
  • Insurance Producer License, Valid
  • Life Insurance License, 03/01 to 09/24
  • Personal Lines License, Valid

Awards

Over achievement, 02/21, Over achievement in sales in the entire District

Personal Information

  • Title: Agent/Manager
  • Work Permit: Authorized to work in the US for any employer

Timeline

Commercial Advisor

Hiscox
05.2022 - Current

Lead Sales Manager

Direct General Insurance Agency
06.2008 - 05.2022

Agent/Manager

Nationwide Insurance Agency
01.2003 - 01.2008

Manager/Dealership Agent

Acceptance Insurance Agency
01.1995 - 01.2003

Customer Service

Arrow Auto Insurance
01.1991 - 01.1995

BBA - Business

Savannah State College

High school or equivalent - College Preparation

Clarke Central High School

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Debora Walters