Deborah Armstrong
Newburyport,MA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
15
15
years of professional experience
Work History
Owner Personal Assistant/Concierge Specialist
Buying Time
11.2011 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided a variety of client services from staging and assisting clients in all aspects of moving, also helped with Bar/Bat Mitzvahs, Weddings, Funerals, errands, etc.
- Created and maintained comprehensive database of services such as caterers, transportation companies, cleaning services, and other necessary accommodations.
- Developed and implemented service policies and procedures to drive loyalty and referrals.
- Collaborated with my team to create a positive and motivated sales environment.
Sales/Interior Designer
Messina's Flooring & Carpet
09.2010 - 11.2011
- Assisted customers with selecting appropriate floor types and styles.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Discussed pricing, additional charges and payment plans during sales process.
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
Outside Sales Representative
Duralee Ltd
02.2009 - 09.2010
- Prospected and conducted face-to-face sales calls with business executives and decorators throughout assigned territory.
- Established new accounts through cold calling and personal visits to potential customers in economically challenging times.
- Proven skills in deliverance of outstanding customer service necessary to capture repeat and referral business.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Education
Associate of Arts - English Language And Literature
Lasell University
Newton, MA05.1969
Skills
- Goal Oriented
- Team Focused
- Highly Organized
- Telephone and Presentation Skills
- Community Event Planner/Participant
- Outstanding Customer Service
Timeline
Owner Personal Assistant/Concierge Specialist
Buying Time
11.2011 - Current
Sales/Interior Designer
Messina's Flooring & Carpet
09.2010 - 11.2011
Outside Sales Representative
Duralee Ltd
02.2009 - 09.2010
Associate of Arts - English Language And Literature
Lasell University