Violet Braddy
1410 Dunwoody Avenue,MD
Summary
Collection Specialist bringing over 14 years in accounts receivable and collections. Hardworking Specialist able to adept at persuading customers and obtaining payments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet the team goals.
Overview
27
27
years of professional experience
Work History
Personal Care Assistant
Self-employed
03.2018 - 05.2021
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
- Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
Collection Specialist
Y & B Association
05.1994 - 07.2008
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Acted as a liaison between clients and internal departments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
No Degree - General Studies
Theodore Roosevelt High School,
Washington DCSkills
- Goal-Oriented
- Data Entry Proficiency
- Critical Thinking
- Active Listening
- Problem Solving
- Telephone Etiquette
- Goal Oriented
- Time Management
Timeline
Personal Care Assistant
Self-employed
03.2018 - 05.2021
Collection Specialist
Y & B Association
05.1994 - 07.2008
No Degree - General Studies
Theodore Roosevelt High School,
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