Deborah Bodnovich
North Royalton
Summary
Dynamic professional with extensive experience in call handling and customer service at Case Western Reserve University. Proven ability in appointment scheduling and patient charting, ensuring efficient operations. Skilled in data entry and quality assurance, consistently delivering high-quality results while maintaining strong communication with clients and colleagues.
Overview
18
18
years of professional experience
Work History
Call Center Representative
Case Western Reserve Univ. School Of Dentistry
Cleveland
01.2025 - 03.2025
- Evaluated caller intent to determine appropriate responses.
Created patient charts when necessary for seamless call processing.
Forwarded calls to relevant departments based on patient needs.
Sales Associate
Speedway Gas Station
North Royalton
08.2024 - 12.2024
- Rang register, stocked shelves, mop floors, clean equipment, cook items.
Checker
Giant Food Stores
North Royalton
06.2024 - 07.2024
- Rang register for groceries
Laborer
Staffinders Inc.
Independence
04.2024 - 05.2024
- Cleaning bases of mixing machines
Call Center Representative
LeafFilter
Hudson
11.2023 - 12.2023
- Answer calls and schedule appointments across the nation.
Quality Control Inspector
Curtiss-Wright
Brecksville
08.2023 - 10.2023
- Conducted comprehensive quality checks on valve components to ensure completeness and condition.
Verified all parts included in valve assembly, maintaining strict adherence to specifications.
Assessed overall quality of each part, identifying any discrepancies prior to assembly.
Home Health Aide
Amada Senior Care
Cleveland
06.2023 - 07.2023
- Travel to homes needing my aid and preformed services are quired.
Medical Receptionist
UH Internal Medicine Assocites
Medina
04.2007 - 05.2023
- Checked in patients and managed phone inquiries efficiently.
Processed faxes and physical mail to ensure timely communications.
Returned phone calls and scheduled appointments to optimize office operations.
Education
Associate of Science - General Studies
Colorado Community College
Craig, CO09-1999
Skills
- Call handling and appointment scheduling
- Customer service and patient charting
- Data entry and quality assurance
Timeline
Call Center Representative
Case Western Reserve Univ. School Of Dentistry
01.2025 - 03.2025
Sales Associate
Speedway Gas Station
08.2024 - 12.2024
Checker
Giant Food Stores
06.2024 - 07.2024
Laborer
Staffinders Inc.
04.2024 - 05.2024
Call Center Representative
LeafFilter
11.2023 - 12.2023
Quality Control Inspector
Curtiss-Wright
08.2023 - 10.2023
Home Health Aide
Amada Senior Care
06.2023 - 07.2023
Medical Receptionist
UH Internal Medicine Assocites
04.2007 - 05.2023
Associate of Science - General Studies
Colorado Community College
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