Deborah Bookless
Mancelona,MI
Summary
Ethical and hard working sales and customer service professional with unique experiences and expertise in communication and negotiating. Personable and well trained to work successfully with all types of personalities and different cultures. Tactful individual liaises well and represents organization in positive light. Promotes exemplary skills in trust building relationships and retention . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Flexible schedule and willingness to travel.
Work History
National Membership Representative
Nielsen Media Research
Northern , CA
07.2017 - Current
- Perform cold calling and follow ups to recruit randomly selected homes for inclusion in Nielsen panels.
- Navigate residential areas in all weather conditions and terrain.
- Promote Nielsen with a door step pitch filled with Nielsen facts and salesmanship.
- Build trusting relationships with Nielsen Families that carry through out their membership.
- Demonstrated strong organizational and time management skills.
- Frequently travel for my own territory and additional areas that need assistance. Previously, was a member of Nielsen 's travel team. (Strategic Workforce Field Teams)
- Circle of Excellence -IMPACT PLAYER OF THE YEAR 2018 and 2019
- Local co-lead for Nielsen's business resource group SERV for Nielsen's military personnel.
- Member of Membership Council On Quality 2022 and the Health and Safety team 2022.
Area Manager
JACENT (Formerly Ata Retail ) Northern Michigan
Northern , MI
06.2014 - 07.2017
- Supervised eleven field representatives servicing 47 retail stores in Northern Michigan.
- This company distributed add-on merchandise displayed on clip strips down store aisles, consistently worked on profitable placement.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Established employee relations and modeled best practices for sales and customer service.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Transformed underperforming representatives into productive team members by training and development .
- Dedicated to expanding client bases by building lasting relationships with store staff and managers.
- March 2016 Employee of the Month
Field Merchandiser
TRENDS INTERNATIONAL Northern
Northern, MI
04.2007 - 07.2017
- Organized poster displays in retail chains, serviced 20 stores on a monthly or bi-monthly basis.
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Merchandised cases from back room to sales floor by filling display units or shelves with products.
- Established strong vendor relationships to maintain and support business.
- Utilized as a trainer and floater.
NIELSEN REPRESENTATIVE
Is Solutions
Northern, MI
06.2014 - 04.2015
- Hired third party for the Nielsen Code Reader rollout in Traverse City, Michigan.
- Recruited specific homes for inclusion on the panel and installed metering equipment at each television site.
- Proactively helped increase the initial panel of installed homes and maintained them if needed. Brought in 25% of the homes needed to set the pilot into live mode.
- Learned and followed all Nielsen procedures and policies regarding recruitment and installation protocols.
- Cultivated positive relationships with Nielsen families from the door step through their membership term.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
Field Merchandiser
FOSTER GRANT Northern Michigan
Northern, MI
02.2008 - 08.2013
- Maintained reading and sunglass displays in 56 retail locations
- Responsible for planograms, resets , revisions and maintenance
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Inspected merchandise for quality and arranged proper display location on floor.
- Installed and placed permanent and paper point of sale materials.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Tidied up shelves and displays by knocking down boxes and disposing of waste.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Merchandised cases from back room to sales floor by filling display units or shelves with products.
- Utilized as a trainer and floater for service calls and all brand new store sets.
Field Merchandiser
SOURCE INTERLINK Northern Michigan
Northern, MI
12.2007 - 08.2012
- Organized books and magazines in grocery and retail chains. Serviced 20 stores per week.
- Maintained check out and in aisle sections by arranging by brand integrity and by keeping titles in their planogram pockets.
- Tidied up shelves and displays by knocking down boxes and disposing of waste.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Merchandised cases from back room to sales floor by filling display units or shelves with products.
- Established strong vendor relationships to maintain and support business.
- Removed damaged, out of code, not in set and discontinued items on a weekly basis.
- Utilized as a trainer and floater for service calls and all brand new store sets.
Education
Bachelor of General Studies - Communication Arts And Journalism
Dean's Accreditation
Skills
- Verbal and Written Communication
- Membership Retention
- Issue Resolution
- Store Displays
- Active Listening Skills
- Professional Relationships
- Materials Documentation
- Effective Customer Communication
- Client Rapport-Building
- Member Recruitment
- Customer Interaction
- Selling Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
National Membership Representative - Nielsen Media Research
07.2017 - Current
Area Manager - JACENT (Formerly Ata Retail ) Northern Michigan
06.2014 - 07.2017
NIELSEN REPRESENTATIVE - Is Solutions
06.2014 - 04.2015
Field Merchandiser - FOSTER GRANT Northern Michigan
02.2008 - 08.2013
Field Merchandiser - SOURCE INTERLINK Northern Michigan
12.2007 - 08.2012
Field Merchandiser - TRENDS INTERNATIONAL Northern
04.2007 - 07.2017
OAKLAND UNIVERSITY - Bachelor of General Studies, Communication Arts And Journalism
Animals, gardening and home improvement
Homeowners with acreage where there is always something to fix or update. Plenty of gardens to maintain. Our last dog died recently and we are in the process of starting a new fur family.
Animals, gardening and home improvement
Homeowners with acreage where there is always something to fix or update. Plenty of gardens to maintain. Our last dog died recently and we are in the process of starting a new fur family.
Overview
16
16
years of professional experience
Similar Profiles
Soe Ko KoSoe Ko Ko
AIS Go (Advertising Information Services Global Operation Executive) at Nielsen Media ResearchAIS Go (Advertising Information Services Global Operation Executive) at Nielsen Media Research
Dawn LeonettiDawn Leonetti
Manager Sample Analytics at Nielsen Media ResearchManager Sample Analytics at Nielsen Media Research
ISHAN OJHAISHAN OJHA
Member of Technical Staff 3 at Nielsen MediaMember of Technical Staff 3 at Nielsen Media