Deborah Boucher
Fayetteville,TN
Summary
Accomplished professional with expertise in insurance verification, demonstrating strong communication and attention to detail. Proven track record in enhancing billing accuracy and resolving discrepancies. Skilled in HIPAA compliance.
Overview
37
37
years of professional experience
Work History
Customer Service Representative
Direct TV
Huntsville, AL
09.2021 - 10.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with account management, billing issues, and service upgrades.
- Utilized CRM software to document interactions and track service requests efficiently.
- Provided product knowledge to enhance customer satisfaction and retention efforts.
- Handled escalated issues with professionalism to ensure timely resolutions for customers.
Technical Support Representative
Verizon Wireless
Huntsville, AL
01.2008 - 07.2018
- Provided technical assistance to customers via phone, ensuring quick resolution of issues on cellular devices.
- Assisted in troubleshooting hardware and software problems, enhancing user experience on cell devices.
- Conducted follow-up communications to ensure complete customer satisfaction post-resolution.
- Maintained updated knowledge of product features and updates to provide accurate information.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Documented customer interactions in support ticketing system for future reference.
- Collaborated with team members to streamline support processes and improve efficiency.
Medicare Customer Service Representative
Biomedical Systems
St Louis, MO
01.2006 - 03.2007
- Processed claims and resolved issues in a timely manner to enhance customer satisfaction.
- Assisted customers with inquiries regarding Medicare benefits and coverage options.
- Educated members on policy details and enrollment procedures for Medicare programs.
- Utilized CRM software to track interactions and document customer feedback effectively.
Administrative Assistant
PBS Buildings
Madison, AL
01.1989 - 03.1994
- Managed scheduling and coordination of meetings, enhancing team collaboration.
- Assisted in document preparation and data entry, ensuring accuracy and timeliness.
- Responded to inquiries effectively, providing excellent customer service support.
- Maintained filing systems and office supplies organization, streamlining operational efficiency.
- Trained new staff on office protocols, fostering a positive onboarding experience.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
High School Diploma -
Falkville High
Falkville, AL5 1978
Skills
- HIPAA compliance
- Confidentiality
- Data entry proficiency
- Accuracy and precision
Timeline
Customer Service Representative
Direct TV
09.2021 - 10.2025
Technical Support Representative
Verizon Wireless
01.2008 - 07.2018
Medicare Customer Service Representative
Biomedical Systems
01.2006 - 03.2007
Administrative Assistant
PBS Buildings
01.1989 - 03.1994
High School Diploma -
Falkville High
Work History
01-2001