DEBORAH BRIDGES

• Implemented new quality assurance and customer service standards.
• Established and tracked quality department goals and objectives.
• Applied coaching techniques and tools to support managers and team members in improving performance.
• Wrote and implemented new rework procedures to standardize processes and streamline workflow.
• Mentored and encouraged employees to strive for excellence while fostering professional growth.
• Managed and archived quality documentation and participated in internal and external quality audits.
• Devised specifications for processes.
• Improved quality processes for increased efficiency and effectiveness.
• Liaised with Executive management to organize and perform quality standard training for new and existing staff.
• Led quality-assurance projects and enhanced productivity.
• Monitored staff organization and suggested improvements to daily functionality.

• Serve in Agile Test Lead capacity and supporting design documentation for one or more Agile development teams
• Assist with development of QA software for testing facility • Oversee production of all software products created by design and programming team • Monitor and review quarterly data based on suppliers’ reports • Review and process all purchase orders in accordance with company policy • Provide quarterly inspection data and quality assurance reports to senior management • Institute development protocols for validation plans • Participate in all QA meetings • Provide software engineers and developers with necessary analysis tools
• Liaised with Scrum Team on defining product features and managing tradeoffs involving features, schedule and lifecycle

• Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
• Created and achieved product quality objectives and met product specifications.
• Fixed identified issues to increase productivity and boost workflows.
• Monitored process checks for proper completion and correct frequency.

• Lead Business Apps QA Work with technical programming staff to ensure system designs meets business requirements
• Perform product and system testing for new functionality in Retail life and Disability sector for Product Development Team
• Participate in new product development projects and provide sign-offs on system requirement documentation
• Lead team of testers for various projects(small)
• Manage and facilitate daily calls, with team, as well as management
• Lead test team to successful implementation in production of projects
• Coordinate testing approach, tools,environment with release management team
• Create training procedural manuals
• Provide presentations to high-level management
• Created plans and communicated deadlines to ensure projects were completed on time
• Participated in team-building activities to enhance working relationships
• Maintained excellent attendance record, consistently arriving to work on time
• Resolved problems, improved operations and provided exceptional service
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
• Proved successful working within tight deadlines and fast-paced atmosphere
• Developed team communications and information for meetings
• Led projects and analyzed data to identify opportunities for improvement

• Under general supervision, execute test cases and document results
• Create test cases as well as perform validation Assist senior team members in producing process designs, test plans
• Assist Project Managers in the creation of Project Plans by providing estimates and dependencies
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.

• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Directed business analysts in executing and delivering various tactical and strategic plans.
• Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
• Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.

+ Perform product and system testing for new functionality. •Participate in new product development projects and provide sign-offs on system requirement documentation. •Lead test team to successful implementation•Coordinate testing approach, tools,environment with the release management team. or add your own