Deborah Bundy
Asheville,NC
Summary
Operations and production professional with a background in budget management, logistics coordination, and process improvement across manufacturing, service, and administrative settings. Brings experience leading teams, resolving billing and customer issues, supporting compliance, and improving on-time delivery, reporting accuracy, and operational efficiency.
Overview
26
26
years of professional experience
Work History
Production Analyst
Gilbarco Veeder-Root
Greensboro, NC
02.2017 - Current
- Supported daily shipment of more than $2MM in revenue by managing logistics for timely, accurate delivery.
- Coordinated daily production plans and logistics, enhancing scheduling and resource allocation to improve on-time delivery rates.
- Ensured product quality for all items produced and shipped through rigorous inspection protocols and collaboration with cross-functional teams.
- Reconciled inventory discrepancies through regular audits, improving inventory accuracy and reducing shrinkage.
- Prepared daily reporting for management, delivering actionable insights for data-driven decision-making.
- Developed and implemented new processes that enhanced customer satisfaction, streamlined operations, and reduced response times.
- Followed compliance procedures for international orders, reducing risk and maintaining regulatory standards.
- Progressed to customer service representative role, showcasing commitment to excellence and teamwork. through consistent performance above expectations and strong leadership.
Board Repair/Customer Service
Gilbarco
Greensboro, NC
11.2013 - 02.2017
- Managed customer purchase orders, core returns, and account discrepancies, improving customer satisfaction through prompt resolution.
- Processed all incoming orders in the Board Repair System for US and international clients, ensuring timely and accurate order entry.
- Resolved customer invoice issues and prepared/sent credit copies, facilitating efficient discrepancy resolution.
- Ensured compliance with procedures for international orders and issued customs paperwork through Trade Point software, minimizing shipment delays.
- Coordinated with Accounting on invoice payments, managed customer credit holds, and processed credit requests, streamlining financial operations.
- Ensured correct inventory back flushing for shipments, maintaining inventory accuracy and supporting efficient operations.
- Generated daily reporting to track operational metrics and support management decisions.
- Completed monthly billing for non-returned cores, ensuring accurate revenue recognition and minimizing outstanding balances.
Onsite Logistics Specialist
Aerotek Professional Services
04.2012 - 07.2012
- Coordinated transportation pick-ups and facilitated routing decisions based on customer requirements, optimizing delivery efficiency.
- Routed and tracked shipments, ensuring timely delivery and providing real-time updates to stakeholders.
- Facilitated routing decisions based on customer preferences and client guidelines, ensuring compliance with service agreements.
- Communicated with customers and carriers via phone, email, and instant message to coordinate logistics and resolve issues promptly.
- Tracked and updated shipment status in the TMS system, while maintaining accurate records for all transactions.
- Notified internal and external customers of route changes, delays, and early deliveries to ensure proactive communication.
- Delivered detailed reports to internal and external customers, improving transparency and supporting informed decision-making.
- Created rate quotes, assist sales and customer service teams with timely pricing information.
- Maintained accurate tracking and documentation in the computer system, ensuring data integrity and compliance.
Warranty Clerk
Graham Personnel Services
Greensboro, NC
09.2011 - 04.2012
- Submitted all warranty claims to Germany through EVA, expediting claim processing and reimbursement.
- Tracked campaigns and recalls on Motor Coaches sold in US and Canada to ensure compliance and facilitate timely resolutions.
- Registered Motor Coaches with Detroit Diesel Engines, Allison Transmission, and ZF AStronics to maintain accurate warranty coverage records.
Financial Analyst Assistant
Steven D. Bell
Greensboro, NC
03.2011 - 09.2011
- Analyzed property budgets and forecasts for Steven D. Bell portfolio operations
- Prepared monthly variance reports for management review and decision support
- Developed and published a reporting package, collaborating with stakeholders to streamline reporting processes at the site level.
- Managed tasks, projects, and initiatives within Multifamily Operations to enhance the operation of owned and managed properties.
- Reviewed lease data and billing records for accuracy across property files
Area Administration Manager
RICOH
High Point, NC
01.2009 - 10.2010
- Managed area annual budget of $30 million across 5 locations in the Carolinas and Virginia, ensuring fiscal responsibility and cost control.
- Monitored financial reports monthly, facilitating timely responses to profit performance issues and promoting proactive management strategies.
- Developed new processes and workflows for monthly reports and sales tracking, improving accuracy and reducing turnaround time for reporting.
- Created new criteria and quality control methods, eliminating 92% of all billing issues and improving customer satisfaction.
- Recruited and trained new personnel, enhancing team effectiveness and reducing onboarding time by streamlining training processes.
Operations Manager
Dynamex
Burlington, NC
04.2006 - 12.2008
- Oversaw all aspects of daily operations, ensuring seamless service delivery and operational excellence.
- Managed all compliance functions and fleet management, ensuring all federal requirements were met and reducing risk.
- Coordinated delivery routes across North Carolina for Fortune 500 companies, enhancing logistics and resource allocation.
- Maintained 98.9% On Time Performance for the area by implementing process improvements and monitoring key metrics.
- Oversaw dispatch functions for over 3,000 daily transactions, ensuring efficiency and accuracy.
- Directed customer service operations, ensuring quality control and high levels of customer satisfaction.
- Received recognition and awards for outstanding customer service and business management, demonstrating commitment to excellence.
Assistant Business Center Manager
Dynamex
Burlington, NC
07.2005 - 04.2006
- Managed accounts payable, receivables, billing, and payroll for entire branch, ensuring smooth financial operations and compliance.
- Developed weekly and monthly reports and audited preliminary Profit & Loss reports, ensuring financial accuracy and timely decision-making.
- Recruited, hired, and trained drivers and new employees, while building a skilled workforce to meet operational needs.
Owner
Kristopher's Kreations
Greensboro, NC
11.2001 - 06.2005
- Directed Kristopher's Kreations daily operations and business planning.
- Managed custom order intake, design requests, and client communications.
- Oversaw handmade product creation, packaging, and quality checks.
- Created unique menus and prepared special event dishes, enhancing dining experiences for charitable organizations.
Operations Specialist & Fleet Administrator
Ingersoll-Rand
Davidson, NC
09.2000 - 11.2001
- Managed fleet operations for all service, sales, and management workforce vehicles, totaling 750, ensuring optimal utilization and maintenance.
- Processed accounts payable, purchasing, monthly reporting, and vendor setup to ensure seamless financial and procurement operations.
- Performed operational reviews to ensure Standard Operating Procedures were in place and followed, improving compliance and efficiency.
- Assisted in implementing a new system for inventory and order entry, streamlining processes and reducing errors.
- Generated monthly billing for each Air Center and audited mileage and fuel usage to enhance cost tracking and accountability.
- Provided backup customer service support to seven Air Centers in the US and Canada, ensuring consistent service levels during peak periods.
Education
programs and General Operating Software (DECS) -
St. Francis
Traverse City, MISkills
- Logistics management
- Production planning
- Inventory management
- Process optimization
- Continuous improvement
- Assembly line
- ISO 9001
- Lean manufacturing
- 5S
- Manufacturing
- Assembly line
- Materials handling
- Order processing
- Financial reporting
- Analytical thinking
- Industrial equipment
- Forklift
- English
- Industrial equipment
- Forklift
- Forklift
- English
Timeline
Production Analyst
Gilbarco Veeder-Root
02.2017 - Current
Board Repair/Customer Service
Gilbarco
11.2013 - 02.2017
Onsite Logistics Specialist
Aerotek Professional Services
04.2012 - 07.2012
Warranty Clerk
Graham Personnel Services
09.2011 - 04.2012
Financial Analyst Assistant
Steven D. Bell
03.2011 - 09.2011
Area Administration Manager
RICOH
01.2009 - 10.2010
Operations Manager
Dynamex
04.2006 - 12.2008
Assistant Business Center Manager
Dynamex
07.2005 - 04.2006
Owner
Kristopher's Kreations
11.2001 - 06.2005
Operations Specialist & Fleet Administrator
Ingersoll-Rand
09.2000 - 11.2001
programs and General Operating Software (DECS) -
St. Francis