Deborah Burson
Plano,Texas
Summary
To secure a position that will best utilize my experience work ethic, achievements and leadership ability and at the same time will enable me to continue my career path while providing individual and professional growth.
Overview
41
41
years of professional experience
Work History
Loan Specialist I
Texas Capital Bank
Richardson
01.2011 - Current
- Analyze and interpret complex loan documentation ensuring accurate system input on new, renewal and modified loans
- Performs system input of daily payment and advance requests
- Responsible for handling all payoffs including payoff requests
- Process paid loan packages, including preparing the financial input to close the loan
- Receives daily research request from Relationship Managers, Relationship Associates and bank customers to perform the necessary analysis, research and system input
- Prepare daily proof work
Customer Service Rep. lll
Fireman's Fund Insurance Company
Dallas
01.2008 - 01.2011
- Customer Service interaction with agents and clients
- Timely processing of cancellation and reinstatements
- Account reconciliation
- Researching and resolving discrepancies
- Reporting to all State Bureau's Workman Compensation
Loan Accounting Specialist Cash Management
KeyBank Real Estate Capital
Dallas
01.2006 - 01.2008
- Processed all checks, wires, late charge waivers, sub-service loans, suspense funds and escrow payments averaging 1000 per month
- Processed payoffs and loan disbursements/reallocations averaging 300 per month
- Balancing day end for my batches
- Back up to pull and input outgoing wires and balancing of those wire
- Assisting Asset Administrators with all requests regarding posting of payments and research
- Responsible for daily check deposits
- Setting up all miscellaneous fees and postings of those transactions
Loan Accounting Specialist
Orix Capital Markets
Dallas
01.2005 - 01.2006
- Processed and balanced all incoming loan payments
- Electronic download of daily lockbox file
- Processed all live checks received internally, incoming wires, payoffs, phone pays and ACH's
- Balanced all daily processed items to in-house loan system
- Assisted with monthly billing process
- Backup for wire specialist
Supply Coordinator
Monarch Office Solutions
Carrollton
01.2003 - 01.2005
- Maintained supply inventory and assisted in ordering supplies
- Processed supply requests, shipments and billing for customers
- Resolved customer supply issues
- Maintained open and backorder reports
- Assisted accounting department in maintaining accurate customer information
- Served as backup for switchboard operator
Billing Administrator
Atlan Dyess, Inc
Fort Worth
01.1991 - 01.2003
- Performed data entry for receipt of inventory and vendor invoices
- Handled customer backorders and billed all shipments
- Collected past due accounts receivable
- Resolved customer issues regarding billing and payments
Billing Administrator/Receptionist
Degilan, Inc
Dallas
01.1986 - 01.1988
- Performed data entry for vendor invoices
- Provided clerical support for the marketing department
- Maintained restaurant supply inventories
- Served as backup for switchboard operator
Clerical Support
American National Insurance
Dallas
01.1983 - 01.1986
- Provided clerical support for Claims Adjusters and Sales department
Skills
- Customer Assistance
- Banking knowledge
- Telephone and email etiquette
- Effective Communication
- Loan Servicing
- Customer Support
- Payment Scheduling
- Documentation Review
- Loan Processing
- Team Player
- Friendly
- Proficient in 10-key
- Customer Service
- Attention to Detail
- Customer Relations
- Active Listening and Learning
- Microsoft Office
- Data Entry
- Analytical and Critical Thinking
- 10-Key Data Entry
Timeline
Loan Specialist I
Texas Capital Bank
01.2011 - Current
Customer Service Rep. lll
Fireman's Fund Insurance Company
01.2008 - 01.2011
Loan Accounting Specialist Cash Management
KeyBank Real Estate Capital
01.2006 - 01.2008
Loan Accounting Specialist
Orix Capital Markets
01.2005 - 01.2006
Supply Coordinator
Monarch Office Solutions
01.2003 - 01.2005
Billing Administrator
Atlan Dyess, Inc
01.1991 - 01.2003
Billing Administrator/Receptionist
Degilan, Inc
01.1986 - 01.1988
Clerical Support
American National Insurance
01.1983 - 01.1986