Deborah Cash
Rustburg,VA
Summary
Goal driven Sales Manager and Sales Insurance Broker with a track record of consistently providing leadership and hands on coaching to achieve continuous business improvement and operational excellence. Effective at multi tasking and driving business objectives to achieve goals. Builds loyalty and long term relationships with customers. Develops strong interpersonal relationships to ensure employee satisfaction and retention. Strong training skills with the ability to motivate all levels of management and team members. Excellent communication skills and ability to meet sales goals.
Overview
39
39
years of professional experience
Work History
Customer Care Advocate
Assurance IQ
Lynchburg, VA
08.2023 - 07.2024
- Answered customer inquiries via phone, email regarding their Medicare Advantage plan.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Assisted customers with product selection based on their needs and preferences.
- Followed up with customers after purchase to ensure satisfaction with the product or service received.
- Rewrite MAPD or PDP if needed.
Member Development Specialist
Christian Care Ministries
Lynchburg, VA
08.2022 - 07.2023
- Helped customers find specific products, answered questions and offered product advice.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Communicated with clients by phone and email to answer questions and offer services.
Final Expense Sales Agent
Colonial Penn Life Insurance Company
Lynchburg, VA
11.2021 - 08.2022
- Explained coverage options to potential policyholders, answering questions or concerns.
Medicare Sales Agent
United Healthcare Group
Lynchburg, VA
07.2021 - 10.2021
- Presented and clearly explained insurance policy options based on clients' needs and goals.
Field Medicare Sales Agent
Devoted Healthcare
Jacksonville, FL
08.2020 - 06.2021
- Managed and owned pipeline of regional clients, generated leads and sales by networking and by cold-calling new prospects and followed up with current customers.
- Gave presentations to customers in order to provide information regarding company's products and services.
Insurance Sales Agent
Select Quote
Jacksonville, FL
01.2020 - 06.2020
- Upsold products to policyholders and potential new clients.
Health Insurance Sales Agent
Florida Blue
Jacksonville, FL
06.2019 - 12.2019
- Promote Insurance products to customers in person, on the telephone, and in writing.
- Sold both U65 and Medicare Products.
- Conducted numerous Marketing events including Iceman Hockey games, Jacksonville Art Walk, Publix, and Retirement homes.
Customer Service Representative
Allstate
Orange Park, FL
06.2019 - 09.2019
- Assisted current clients with payments, billing questions, and claims.
- Quoted and enrolled existing and new clients with homeowners and auto insurance.
- Introduced Life Insurance solutions to new and existing clients.
Insurance Broker
Healthcare Solutions
St Augustine, FL
06.2018 - 06.2019
- Appointed with numerous companies selling health products and ancillary products to clients.
Financial Relationship Specialist
Regions Bank
Ponte Vedra Beach, FL
02.2018 - 06.2018
- Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
- Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
- Responded and assisted customers with account inquiries and updates.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Telesales Representative
Florida Blue
Jacksonville, FL
10.2014 - 12.2017
- Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Gave information about available products.
- Promoted client retention through high-quality service and follow through.
- Consistently met or exceeded company sales goals for new policies.
- Managed group of new sales agents during Open Enrollment for U65 group.
- Managed group of new sales agents during Annual Enrollment for Medicare.
- Worked with group selling Property and Casualty Insurance.
Manager on Duty
Mattress Firm
Palm Coast, FL
08.2014 - 10.2014
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions while achieving sales goals.
Insurance Sales Agent
Bankers Life Insurance Company
Jacksonville, FL
06.2014 - 08.2014
- Focused on insurance needs of the retirement market.
- Presented and clearly explained insurance policy options to clients based on their needs.
Manager
Sears/Sears Outlet
Jacksonville, FL
11.1985 - 03.2014
- Executed sales strategies and processes to maximize customer service resulting in customer loyalty. Had ownership of overall profit and loss financial execution within the store.
- Developed strategies to improve profit/loss margins.
- Provided coaching and recognition programs to encourage team building and motivation to achieve goals and strive for excellence.
- Created awareness to work effectively in a culturally and diverse demographic population of both team members and consumers.
- Positions held include Catalog/Customer Service, Audit Office, Store Trainer, Brand Central Manager, Loss Prevention Manager, Operations Manager, Assistant Store Manager, and Store Manager.
Education
Central Virginia Community College
Lynchburg, VACalifornia Baptist College
Riverside, CASkills
- Self-motivated
- Excellent communication skills
- Positive and upbeat
- Results oriented
Licenses
215 - Life, Health, and Variable Annuities
Licensed in 50 states
Timeline
Customer Care Advocate
Assurance IQ
08.2023 - 07.2024
Member Development Specialist
Christian Care Ministries
08.2022 - 07.2023
Final Expense Sales Agent
Colonial Penn Life Insurance Company
11.2021 - 08.2022
Medicare Sales Agent
United Healthcare Group
07.2021 - 10.2021
Field Medicare Sales Agent
Devoted Healthcare
08.2020 - 06.2021
Insurance Sales Agent
Select Quote
01.2020 - 06.2020
Health Insurance Sales Agent
Florida Blue
06.2019 - 12.2019
Customer Service Representative
Allstate
06.2019 - 09.2019
Insurance Broker
Healthcare Solutions
06.2018 - 06.2019
Financial Relationship Specialist
Regions Bank
02.2018 - 06.2018
Telesales Representative
Florida Blue
10.2014 - 12.2017
Manager on Duty
Mattress Firm
08.2014 - 10.2014
Insurance Sales Agent
Bankers Life Insurance Company
06.2014 - 08.2014
Manager
Sears/Sears Outlet
11.1985 - 03.2014
Central Virginia Community College
California Baptist College