Jennifer A. Ryczek
Excellus BCBS
New York Mills,NY
12
years of professional experience
Work History
Customer Care Advocate
4 Years 1 Month- Resolved complex customer inquiries through effective problem-solving and communication skills.
- Guided customers through health plan options, ensuring informed decisions and satisfaction.
- Collaborated with cross-functional teams to streamline processes and improve customer experience.
- Mentored new staff on best practices for customer engagement and issue resolution strategies.
- Mentored new hires by sharing knowledge and providing guidance, contributing to a more competent and cohesive team overall.
Substance Abuse Counselor Ii
3 Years 8 Months- Conducted individual and group counseling sessions to support clients in recovery.
- Developed personalized treatment plans addressing client needs and goals.
- Facilitated educational workshops on substance abuse prevention and recovery strategies.
- Collaborated with multidisciplinary teams to enhance client care and referrals.
- Monitored client progress, adjusting treatment approaches as necessary for effectiveness.
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Supported aftercare planning for continued recovery after treatment.
- Developed individual treatment goals based on history and diagnosis.
- Reduced substance abuse relapse rates by implementing evidence-based counseling strategies and treatment plans.
Education
Bachelors of Arts and Sciences
Skills
Excellent communication and interpersonal relationships.
Skilled at encouraging others and developing rapport.
De-escalation techniques used in the mental health field.
Self-motivated and assertive.
Proficient in completing referrals to outside community agencies. These include but are not limited to CPS
Adult Protective Services
PINS Diversion
Probation and mental health agencies with Oneida and Herkimer counties.
Proficient computer skills
Microsoft
Excell
PowerPoint
Internet
E-mail
and Electronic Medical Records.
Timeline
Customer Care Advocate
Excellus BCBS
07.2021 - 08.2025Read More
Substance Abuse Counselor Ii
Beacon Center
08.2013 - 04.2017Read More
State University of New York Utica/Rome
Bachelors of Arts and Sciences
Read More