Deborah Cleveland
Covington, GA,US
Summary
Excellent communicator with 2 1/2 years of experience as a Customer Service Representative in high-volume call centers. Motivated to keep customers happy and contribute to the company's success. Hardworking CSR bringing 2 1/2 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Achieved success in providing unsurpassed customer service. Data entry Professional telephone demeanor Complaint resolution Sales expertise Recordkeeping strengths Report preparation Money handling abilities Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
CSR
Kelly services
Norfolk, VA
12.2019 - 07.2022
- Provided customers with advice and assistance, paying special attention to their specific needs or desires
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
- Entered customer interaction details into [Software] to track requests, document problems, and record solutions offered
- Provided primary customer support to internal and external customers in fast-paced environment
- Managed over 50 customer calls per day.
Assistant Manager
Flash foods
Covington, GA
05.2016 - 07.2018
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
- Worked with team to improve efficiency on various projects
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork
- Interacted with customers to assess their needs and recommend products or services
- Instructed team members on how to implement successful operational and sales strategies
- Provided excellent customer service in timely manner
- Communication with customers
- Oversaw team of [8] employees and provided performance feedback
- Create and implement department's policies, goals, objectives, and procedures
- Interviewed, hired, and trained 8 staff members, ensuring all were well-versed in company policies and procedures
- Hired, delegated, and reviewed sales staff performance, as well as providing comprehensive coaching in relations, and sales.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Mentored team members to enhance professional development and accountability in workplace
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Supervised day-to-day operations to meet performance, quality and service expectations
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Created employee schedules to align coverage with forecasted demands
- Helped with planning schedules and delegating assignments to meet coverage and service demands
Head Cashier
Circle k
Warner Robins, GA
04.2014 - 07.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Educated customers about promotions to increase sales
- Provided customers with advice and assistance, paying special attention to their specific needs or desires.
Circle K
CSR
Monticello, GA
03.2013 - 02.2014
- Trained employees in all aspects of their jobs, including how to use register, merchandising, and customer service
- Helped customers by answering their questions and completing their requests
- Managed cash drawer, keeping large bills out of sight and appropriate amounts of change and small bills on hand to meet customer needs throughout shift
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Reduced errors by reconciling cash drawer before and after each shift
- Balanced and counted cashier drawers
- Provided excellent customer service by assisting customers in locating specific products, responding to questions, and providing advice.
- Self-motivated, with strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
Education
High School Diploma -
Jasper County High School
Monticello, GA06.1987
Skills
- Customer Service
- Typing Proficiency
- Money Handling Abilities
- Managing Multiple Tasks
- Critical Thinking
- Office Equipment Proficiency
- Problem-Solving Ability
- Call Center Operations
- Policy and Procedure Adherence
- Prioritization
- Grammar
- Documentation
Additional Information
- EDIT DOWNLOAD
Certification
- Licensed Home and Auto Producer - 01/2024
Timeline
CSR
Kelly services
12.2019 - 07.2022
Assistant Manager
Flash foods
05.2016 - 07.2018
Head Cashier
Circle k
04.2014 - 07.2015
Circle K
CSR
03.2013 - 02.2014
High School Diploma -
Jasper County High School
Home and Auto Producers license
I received my producer license in December 2022 while training at Geico.
Home and Auto Producers license
I received my producer license in December 2022 while training at Geico.
Similar Profiles
Meghan LovellMeghan Lovell
Team Lead at Kelly ServicesTeam Lead at Kelly Services
Michelle BuchananMichelle Buchanan
Long-Term Substitute Teacher at Kelly ServicesLong-Term Substitute Teacher at Kelly Services
Charoy BentleyCharoy Bentley
Iss Supervisor at Kelly ServicesIss Supervisor at Kelly Services
Taylor PrejeanTaylor Prejean
Tech Support at Kelly ServicesTech Support at Kelly Services
Anna WrenAnna Wren
Registered Nurse, Neonatal Intensive Care Unit at Wellstar MCG HealthRegistered Nurse, Neonatal Intensive Care Unit at Wellstar MCG Health