Deborah Cole
Cumming,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Sales Operations Business Analyst
ABB
Fort Smith, AR
11.2023 - Current
- Process Weekly COGS for our District Offices.
- Update and maintain our District Office Agreements.
- COGS Branch Maintenance.
- GD43 Monthly Compliance Audit
Rebate Analyst
ABB
Fort Smith, AR
05.2023 - Current
- Reviewed, analyzed and processed rebate claims for accuracy and completeness.
- Identified discrepancies in submitted rebate claims and requested additional information from customers when needed.
- Resolved complex customer inquiries related to rebate eligibility and amount calculations.
- Calculated customer rebates based on product sales volume, discount terms and other criteria.
- Maintained detailed records of all received, processed and paid out rebates in company database system.
- Provided support for internal audits relating to rebate processing activities.
- Assisted with the development of new procedures for processing customer rebates.
- Processed credit memos as necessary when incorrect amounts were billed to customers.
- Responded promptly to inquiries from customers about their pending rebate requests.
- Manage and maintain SPR Agreements.
Team Assistant
ABB
Fort Smith, AR
05.2023 - 11.2023
- Provided administrative support to the team, including scheduling meetings and managing calendars.
- Organized travel arrangements for team members, such as booking flights, hotels, and rental cars.
- Maintained filing systems of confidential documents.
- Answered incoming calls and directed them to appropriate personnel.
- Prepared agendas and took minutes during team meetings.
- Organized events for the team, such as conferences or workshops.
- Created PowerPoint presentations for team projects.
- Assisted with onboarding new hires by providing training materials and orientation information.
- Processed expense reports for reimbursement purposes.
- Coordinated communication between internal departments within the organization.
- Ordered office supplies when inventory was low.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Rebate Coordinator
Siemens Industry
Alpharetta, GA
11.2020 - 05.2023
- Reviewed, analyzed and processed rebate claims for accuracy and completeness.
- Identified discrepancies in submitted rebate claims and requested additional information from customers when needed.
- Resolved complex customer inquiries related to rebate eligibility and amount calculations.
- Compiled monthly reports summarizing the status of open rebate claims.
- Maintained detailed records of all received, processed and paid out rebates in company database system.
- Provided support for internal audits relating to rebate processing activities.
- Assisted with the development of new procedures for processing customer rebates.
- Processed credit memos as necessary when incorrect amounts were billed to customers.
- Responded promptly to inquiries from customers about their pending rebate requests.
- Managed and maintained SPR Agreements.
Sr. Administrative Assistant
Siemens Industry
Alpharetta, GA
10.2008 - 05.2023
- Provided administrative support to department staff, including scheduling appointments and organizing meetings.
- Organized travel arrangements for staff members as needed.
- Monitored inventory levels of office supplies and ordered replenishments when necessary.
- Created documents such as invoices and purchase orders according to established guidelines.
- Maintained contact lists of vendors, customers and other stakeholders as required by the organization's policies.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Coordinated events such as conferences, workshops, seminars.
- Handled confidential documents in a secure manner while ensuring privacy regulations were met.
- Managed multiple calendars for multiple managers simultaneously; scheduled appointments accordingly.
- Provided assistance with onboarding new employees; ensured that all paperwork was completed properly and filed accurately.
- Managed calendar of 4 senior managers daily.
- Maintained office supplies by checking inventory and ordering items.
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
Education
High School Diploma -
General H. H. Arnold High School
Wiesbaden, Germany05.1986
Skills
- Event Coordination
- Travel Coordination
- Project Support
- Report Preparation
- Data Collection and Processing
- Punctual and Dependable
- Strong Work Ethic
References
References available upon request.
Timeline
Sales Operations Business Analyst
ABB
11.2023 - Current
Rebate Analyst
ABB
05.2023 - Current
Team Assistant
ABB
05.2023 - 11.2023
Rebate Coordinator
Siemens Industry
11.2020 - 05.2023
Sr. Administrative Assistant
Siemens Industry
10.2008 - 05.2023
High School Diploma -
General H. H. Arnold High School