Deborah Collins
Dallas,Texas
Overview
36
36
years of professional experience
Work History
Scanner Processor
Corner Stone Staffing "Deluxe Checks"
08.2021 - 10.2023
- Worked with internal staff to process documents and sent for closing.
- Gathered, sorted and scanned documents to enter into computer system.
- Worked with internal team members to remedy issues with preemptive solutions.
- Manipulated and converted documents to meet needs of individual personnel or projects.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Managed sensitive documents with confidentiality and discretion, adhering to company policies and regulations.
Sales Associate
Wisteria Outlet
02.2020 - 09.2022
- Monitored customers for signs of security concerns and escalated issues to management.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Prepared merchandise for sales floor by pricing or tagging.
Senior Fraud Operations Specialist
Kohl's Corporate
06.2014 - 03.2019
- Position involved fraud investigation on online orders
- Prevented account takeovers and identity theft
- Sent new cards, reset passwords, closed accounts and opened new accounts
- Engaged with customers, associates and managers at store operations
- Required contact with law enforcement.
Risk Management Operations Specialist
Kohl's Corporate
06.2014 - 06.2017
- Partnered with Kohl's charge card customers on solutions to cure delinquent accounts
- Processed payments and requested credit line increases
- Negotiated charge off settlements over 180 days.
Underwriter Floater Research
Bank of America/Core Logic
07.2011 - 06.2013
- Responsible for verifying bank accounts and other information pertinent to process mortgage loans
- Responsible for researching property liens and scheduling property inspections
- Researched mortgage calculations and debt-ratio.
Production Support/ Temporary for Disasters
Small Business Administration
10.2008 - 10.2011
- Processed and Perfected documents in government files for clients
- Proofread letters being sent to clients and for management to review
- Review declines on disaster loans via email or US Postal Service
- Verified interest rates and loan amounts
- Researched Liens and Credit Bureau Reports with Dunn & Brad Street.
Loan Modification Specialist
Litton Loan Servicing
07.2009 - 09.2011
- Collected home mortgage loans anywhere from thirty days to foreclosure
- Handled inbound and outbound calls
- Set up payment and modification plans via phone
- Contact with attorneys and realtors
- Assisted in completing and perfecting documents.
Corporate Analyst
Citigroup Corporate Analyst
04.1988 - 06.2008
- Account Manager for Home Depot
- Assisted in authorizing sales and managing credit decisions
- Assisted in Training new employees
- Collected on delinquent accounts and monitored identity theft
- Engaged with Smith & Barney clients.
Education
Certification in Dental Assistance -
Hinds Junior College
Jackson, MS06.1982
High School Diploma -
Granby High School
Norfork, VA05.1979
Skills
- Excellent Written and Verbal Communication Skills
- Ability to Comprehend Aspects
- Workflow Management
- Workflow Coordination
- Data Interpretation
- Records Management
- Log updating
- Data logging
- Invoicing support
- Recordkeeping
- Customer Relations
- Data Entry
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Microsoft Word
- Clerical Support
- Microsoft Office
- Good Telephone Etiquette
- Problem-Solving
- Excellent Communication
Personal Information
Title: Customer Service
Extracurricular Activities
Meals on Wheels Volunteer Red Cross Hospice Volunteer
Timeline
Scanner Processor
Corner Stone Staffing "Deluxe Checks"
08.2021 - 10.2023
Sales Associate
Wisteria Outlet
02.2020 - 09.2022
Senior Fraud Operations Specialist
Kohl's Corporate
06.2014 - 03.2019
Risk Management Operations Specialist
Kohl's Corporate
06.2014 - 06.2017
Underwriter Floater Research
Bank of America/Core Logic
07.2011 - 06.2013
Loan Modification Specialist
Litton Loan Servicing
07.2009 - 09.2011
Production Support/ Temporary for Disasters
Small Business Administration
10.2008 - 10.2011
Corporate Analyst
Citigroup Corporate Analyst
04.1988 - 06.2008
Certification in Dental Assistance -
Hinds Junior College
High School Diploma -
Granby High School
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