Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah Couick

Indian Land,SC

Summary

Dynamic professional communicator with excellent organizational skills. Proven skills juggling multiple costumers, technicians and repairs at once.

Looking to make a change from the medical business back to a service writer. A proven career with lasting results that I can contribute to this organization.

Overview

31
31
years of professional experience

Work History

Registered Medical Assistant

Arthritis & Osteoporosis Consultants
06.2023 - 02.2025
  • Maintained accurate up-to-date patient records.
  • Triage
  • Procedures, Injections, Referrals & Authorizations
  • Contributed to positive team dynamics by collaborating closely with team members and Physicians.
  • High patient and team customer service satisfaction.

Home Health (Owner)

Self
02.2021 - 06.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Registered Medical Assistant

Surgical Specialists of Charlotte
07.2012 - 02.2021
  • Contributed positive team dynamics while contributing to seamless communication patients, physicians, pharmacies, insurance companies and other relating medical offices.

Registered Medical Assistant

Premier Staffing
10.2010 - 02.2021

Service Consultant

Saturn of South Blvd
03.2000 - 10.2010
  • Provided information about service procedures and expected timelines.
  • Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
  • Documented payment details and personal information on customer accounts.
  • Served as a key point of contact for clients, providing exert guidance on products and services while maintaining excellent communication throughout all stages of the process.
  • High customer satisfaction rating with high sales rate

Service Writer/ Customer Service Manager

Metro Lincoln Mercury
05.1996 - 03.2000
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
  • Built 5 Star rated team dealership

Body Shop Advisor / Warranty Cleark

Metrolina Dodge
07.1994 - 05.1996
  • Resolved customer complaints promptly and professionally, maintaining the company''s reputation for excellence in service.
  • Maintained detailed records of all repair orders, guaranteeing accurate billing and tracking of completed work.
  • Collaborated with insurance companies to expedite claims processing for clients'' convenience.
  • Assisted in the development of marketing materials to promote the body shop''s services and special offers.

Education

No Degree - Service And Body Shop Certifications

Ford / Dodge & Saturn
Charlotte, NC

Medical Assisting - Medical Assisting

ECPI University
Charlotte, NC
09-2010

High School Diploma -

Little Falls High School
Little Falls, NY
09-1984

Skills

  • Strong communication skills , automotive knowledge, and customer service skills
  • Effective problem solving abilities
  • leadership qualities
  • Conflict resolution skills
  • Active listening knowledge with the ability to identify customer needs Often in a high pressure environment

Timeline

Registered Medical Assistant

Arthritis & Osteoporosis Consultants
06.2023 - 02.2025

Home Health (Owner)

Self
02.2021 - 06.2023

Registered Medical Assistant

Surgical Specialists of Charlotte
07.2012 - 02.2021

Registered Medical Assistant

Premier Staffing
10.2010 - 02.2021

Service Consultant

Saturn of South Blvd
03.2000 - 10.2010

Service Writer/ Customer Service Manager

Metro Lincoln Mercury
05.1996 - 03.2000

Body Shop Advisor / Warranty Cleark

Metrolina Dodge
07.1994 - 05.1996

No Degree - Service And Body Shop Certifications

Ford / Dodge & Saturn

Medical Assisting - Medical Assisting

ECPI University

High School Diploma -

Little Falls High School
Deborah Couick