Deborah Couick
Indian Land,SC
Summary
Dynamic professional communicator with excellent organizational skills. Proven skills juggling multiple costumers, technicians and repairs at once.
Looking to make a change from the medical business back to a service writer. A proven career with lasting results that I can contribute to this organization.
Overview
31
31
years of professional experience
Work History
Registered Medical Assistant
Arthritis & Osteoporosis Consultants
06.2023 - 02.2025
- Maintained accurate up-to-date patient records.
- Triage
- Procedures, Injections, Referrals & Authorizations
- Contributed to positive team dynamics by collaborating closely with team members and Physicians.
- High patient and team customer service satisfaction.
Home Health (Owner)
Self
02.2021 - 06.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Registered Medical Assistant
Surgical Specialists of Charlotte
07.2012 - 02.2021
- Contributed positive team dynamics while contributing to seamless communication patients, physicians, pharmacies, insurance companies and other relating medical offices.
Registered Medical Assistant
Premier Staffing
10.2010 - 02.2021
Service Consultant
Saturn of South Blvd
03.2000 - 10.2010
- Provided information about service procedures and expected timelines.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Documented payment details and personal information on customer accounts.
- Served as a key point of contact for clients, providing exert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- High customer satisfaction rating with high sales rate
Service Writer/ Customer Service Manager
Metro Lincoln Mercury
05.1996 - 03.2000
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Built 5 Star rated team dealership
Body Shop Advisor / Warranty Cleark
Metrolina Dodge
07.1994 - 05.1996
- Resolved customer complaints promptly and professionally, maintaining the company''s reputation for excellence in service.
- Maintained detailed records of all repair orders, guaranteeing accurate billing and tracking of completed work.
- Collaborated with insurance companies to expedite claims processing for clients'' convenience.
- Assisted in the development of marketing materials to promote the body shop''s services and special offers.
Education
No Degree - Service And Body Shop Certifications
Ford / Dodge & Saturn
Charlotte, NCMedical Assisting - Medical Assisting
ECPI University
Charlotte, NC09-2010
High School Diploma -
Little Falls High School
Little Falls, NY09-1984
Skills
- Strong communication skills , automotive knowledge, and customer service skills
- Effective problem solving abilities
- leadership qualities
- Conflict resolution skills
- Active listening knowledge with the ability to identify customer needs Often in a high pressure environment
Timeline
Registered Medical Assistant
Arthritis & Osteoporosis Consultants
06.2023 - 02.2025
Home Health (Owner)
Self
02.2021 - 06.2023
Registered Medical Assistant
Surgical Specialists of Charlotte
07.2012 - 02.2021
Registered Medical Assistant
Premier Staffing
10.2010 - 02.2021
Service Consultant
Saturn of South Blvd
03.2000 - 10.2010
Service Writer/ Customer Service Manager
Metro Lincoln Mercury
05.1996 - 03.2000
Body Shop Advisor / Warranty Cleark
Metrolina Dodge
07.1994 - 05.1996
No Degree - Service And Body Shop Certifications
Ford / Dodge & Saturn
Medical Assisting - Medical Assisting
ECPI University
High School Diploma -
Little Falls High School
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