Deborah Cullen

• Assessed, monitored and authorized inpatient and outpatient service coverage.
• Made accurate, timely and consistent coverage determinations for Medicaid claims and clearly communicated to internal departments.

• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
• Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
• Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
• Followed all HIPAA rules and regulations regarding patient confidentiality.
• Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.

Assisting

• Collaborated with physicians regarding patient conditions, updates and necessary care changes.
• provided support to the patient during the admission process between administration, intake and nursing staff
• ensured coordinated delivery of patient care in accordance with established standards of care, mental health practice and hospital policy, goals and objectives.

• Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
• Provided ongoing direction and leadership for program operations.
• Maintained and updated project related documents.
• Developed medication assisted treatment program from ground up, laying out framework, policies and procedures and defining roles.
• Ensured compliance with all local, state and federal guidelines As liaison between DEA, NM State Treatment Authority, CARF, SAMHSA and other regulatory bodies.

• Supervised acute psychiatric adult/geriatric/chemical dependency units.
• Managed psychiatric detention unit for adult inmates with acute psychiatric diagnoses needing stabilization before entering general population or standing trial.

• Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
• Oversaw health services for school students and faculty.
• Performed health screening for students and faculty by conducting vision and hearing evaluations.
• Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
• Implemented emergency protocols in medical emergencies to promote safety for students and staff.
• Educated students on various health topics to promote overall health and wellbeing.

• Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
• Oversaw health services for students and faculty.
• Developed care plans and made referrals as necessary for students with health concerns or injuries.
• Participated in development of school safety plans to address areas of concern.