Adept at escrow management and fostering teamwork, I excelled at Chicago Title by streamlining closing processes, enhancing client satisfaction, and resolving complex title issues. My proactive approach and real estate knowledge significantly contributed to timely and efficient transaction completions, establishing a reputation for excellence in escrow services.
Overview
16
16
years of professional experience
Work History
Escrow Closer
Chicago Title
09.2020 - Current
Provided top-notch support to attorneys, real estate professionals and lenders fostering strong professional relationships and earning a reputation for excellence in escrow closing services.
Effectively handled 75-90 closings per month
Collaborated cross-functionally with our coordinating department, sellers attorneys and lenders to ensure a seamless transaction from start to finish.
Managed complex multi-party transactions for successful completion, ensuring client satisfaction and timely closings.
Resolved title issues prior to closing, collaborating with title officers to ensure clear property ownership transfers.
Managed high-stress situations with professionalism and grace, ensuring that all parties remained informed and satisfied throughout the course of the transaction.
Expedited urgent transactions by prioritizing tasks effectively and coordinating closely with all relevant stakeholders.
Developed strong relationships with attorneys and real estate professionals through exceptional customer service and prompt communication.
Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
Escrow Coordinator
Chicago Title
05.2017 - 09.2020
Monitored progress of each real estate transaction closely, addressing potential delays or issues proactively to maintain client satisfaction levels.
Worked with lenders and sellers attorneys to produce a balanced closing disclosure and wire.
Collaborated with title department to resolve title issues such as legal descriptions, easements, vesting and bankruptcies.
Maintained open lines of communication between all parties involved in the transaction, facilitating smooth closings and satisfied clients.
Assisted customers and clients with closing-related questions.
Developed strong relationships with agents, lenders, and other industry professionals through consistent professionalism and excellent customer service.
Patient Access-Registrar III, E.R. and Outpatient
Alexian Brothers Medical Center
09.2008 - 04.2017
Improved patient satisfaction by efficiently registering patients and verifying insurance information.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
Collection of point of service payments, self-pays and past due balances-meeting and exceeding monthly collection goals,
Contributed to a positive work environment by consistently providing exceptional customer service to both patients and colleagues.
Expedited emergency room admissions through rapid yet thorough collection of critical information.