Deborah Damianov
Mundelein,IL
Summary
Friendly and efficient Concierge Team Member, devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding LIfetime standards with strong skill in retaining product and service information to provide effective issue resolution.
Overview
2
2
years of professional experience
Work History
Concierge Staff Member
Lifetime
Vernon Hills, IL
05.2021 - 06.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered phones, issued equipment and completed guest check-in.
- Used POS system to assist with new membership cards, change of address and billing questions.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Advertised current promotions to increase enrollment using various social media platforms.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
Restaurant Team Leader
Chick-fil-A
Vernon Hills, IL
09.2020 - 02.2021
- Supervised a team of 10 employees in the establishment, maintaining a positive and productive atmosphere to enhance employee experience.
- Handled/counted cash drawers and safe daily with accuracy and efficiency.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Established good customer relations and excellent service to build and retain loyal customers.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Scheduled and directed staff in daily work assignments to maximize productivity.
Education
High School Diploma -
Vernon Hills Highschool
Vernon Hills, IL05.2021
Skills
- Computer Proficiency
- Positive Attitude and Energetic
- Customer Complaint Resolution
- Email and Telephone Decorum
- Hospitality Services
- Reliable and Punctual
Languages
Romanian
Native/ Bilingual
Spanish
Limited
Timeline
Concierge Staff Member
Lifetime
05.2021 - 06.2022
Restaurant Team Leader
Chick-fil-A
09.2020 - 02.2021
High School Diploma -
Vernon Hills Highschool