MICHELER Joachim
Boynton Beach,Florida
Summary
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
14
14
years of professional experience
Work History
Concierge Staff Member
Lourdes Noreen McKeen Residence
02.2014 - Current
Working as a Concierge Staff Member on week day and Lead Concierge every other weekend, ensure all the reports are done and assigned to correct department. answer all the request from residents, families and local business like service providers and hospitals
Security Officer
Weiser Security
07.2011 - 01.2016
Provide all security services needed to any property assigned , condominium, businesses and others and reports any unusual activity to my supervisor
Education
a
s
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s
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s
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Associate of Arts - Accounting And Business Management
Palm Beach State College
Lake Worth, FL05.2019
Skills
- Guest Accommodations
- Office Streamlining
- VIP Services
- Transportation Arrangements
- Personalized Support
- Guest Experiences
- Hospitality Management
- Customer Satisfaction
- Supporting Meetings
- Daily Reports
- Creative Solutions
- Concierge Assistance
- Reporting Capabilities
- Vendor Interaction
- Telephone Etiquette
- Community Relations
- Luggage Assistance
- Special Requests
- Guest Registration
- Clerical Support
- Directing Callers
- Business Correspondence
- HIPAA Guidelines
- Package Shipping
- Item Pickup and Delivery
- Safety Violations
- Guest Inquiries
Languages
French
Native or Bilingual
haitian creole
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Concierge Staff Member
Lourdes Noreen McKeen Residence
02.2014 - Current
Security Officer
Weiser Security
07.2011 - 01.2016
a
s
a
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Associate of Arts - Accounting And Business Management
Palm Beach State College
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