Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Christian Hernandez

Christian Hernandez

Miami,FL

Summary

Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining and entertainment offerings. Excellent interpersonal and communication skills. Service-oriented rings proven history of facilitating guest satisfaction in hospitality roles. Responds to guest requests and complaints with immediate information and resolutions. Personable Hotel Concierge with exceptional qualifications in hospitality management. Dedicated to excellence and well-versed in travel arrangements. Engaging professional with top-notch skills in issue resolution and . Hardworking and reliable with strong ability in . Highly organized, proactive and punctual with team-oriented mentality. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.

Overview

6
6
years of professional experience

Work History

Concierge Team Member

University Lake Apartments
Miami, FL
02.2022 - 01.2024
  • Responsible for administering all tasks for a specific customer base within the company.
  • Assisted in distributing responsibility for new clients as they were taken on by the ked to take on emergency client requests on a moment's notice.
  • Responsible for coordinating all hotel concierge activities from the lobby concierge desk.
  • Maintained an extensive network of local service providers and people who had information on the latest events in town.
  • Assisted in developing recruiting materials to help add new associates as the demand increased.

Cashier

Saks Fifth Avenue
Miami, FL
01.2018 - 12.2022
  • Implemented new customer service strategies, increasing customer satisfaction by 9% in 6 months
  • Resolved customer complaints and provided product information
  • Calculated total payments received each month and reconciled the results with total Sales
  • Compiled and maintained non-monetary reports and records
  • Solved billing problems and answered customer inquiries
  • Balanced cash drawer at the close of each shift
    Managed backup inventory ordering and shelf stocking

Education

High School Diploma -

Coral Gables Senior High School
Coral Gables, FL
06-2018

Skills

  • Guest Experiences
  • Guest Accommodations
  • Reporting Capabilities
  • Brand Success
  • Vendor Interaction
  • Office Streamlining
  • Policy And Procedure Adherence
  • Cash Handling
  • Bookkeeping
  • Guest Services

Languages

English
Professional
Spanish
Professional

Timeline

Concierge Team Member

University Lake Apartments
02.2022 - 01.2024

Cashier

Saks Fifth Avenue
01.2018 - 12.2022

High School Diploma -

Coral Gables Senior High School
Christian Hernandez