Deborah Dean
Highwood,IL
Summary
Program and operations leader with a background in youth gymnastics, enrichment classes, and facility coordination. Brings customer service, curriculum design, registration, enrollment, staff scheduling, billing reconciliation, and family communication together to keep programs organized, engaging, and running smoothly.
Overview
25
25
years of professional experience
Work History
Owner
SWEET HOME GYMNASTICS LLC
01.2018 - Current
- CEO of Sweet Home Gymnastics LLC
- Develop and lead start-up tumbling programs at participants' homes, local schools, and preschools, offering immediate play options
Enrichment Coach
GLENCOE PARK DISTRICT
01.2020 - 05.2025
- Planned and led tumbling enrichment classes for children ages 2-5 that kept students engaged and involved.
- Utilized various teaching methods to foster student learning, including hands-on activities, group activities, and individual instruction.
- Applied behavior management techniques to foster positive social interactions among students, contributing to a supportive learning environment.
Licensure and Data Coordinator
TRINITY INTERNATIONAL UNIVERSITY
08.2022 - 05.2024
- Evaluated transcripts to determine coursework transferability and fulfillment of requirements for degreere in Elementary Education or Secondary Education
- Communicated licensure requirements fulfillment and mandatory reporting status to the state of IL.
- Evaluate transcripts to determine coursework transferability and fulfillment of requirements for degree
- Examined records for discrepancies to ensure accuracy. and updated missing information in university systems.
Acro Arts Teacher
LOMASTRO DANCE
08.2022 - 05.2024
- Teach Acro Arts Level 1-6 curriculum to students ages 6-11
- Adapted lessons for varying student ages and skill levels
- Implemented behavior management strategies to create a positive classroom environment.
- Planned lesson sequences aligned with studio class levels and performance goals.
Gymnastics Coordinator
PARK DISTRICT OF HIGHLAND PARK
08.2019 - 08.2022
- Built relationships with warmth and connection with families, showcasing each gymnast’s strengths, determining best-fit placement by age, interest, and ability.
- Registered students, entered and adjusted class details and pricing, moved waitlisted students into classes, processed refunds, transfers, enrollment updates, and course descriptions.
- Updated brochure for each of the 7-8 sessions per year.
- Designed curriculum and weekly setup. Created new gymnastics classes, programs and events.
- Coached gymnasts from age 1 1/2 to Level 4 Girls team.
- Improved each gymnast’s precision, strength, and interest in sport through play-based training and skill development.
- Taught routines to women’s team levels 3 and 4 AAU/GIJO, with strong technique and performance standards across four artistic events. Coached team gymnasts at meets.
- Co-hired, scheduled and trained staff.
- Trained employees on best practices and protocols while managing teams to support productivity.
Children's Circle Assistant teacher
GLENCOE PARK DISTRICT
11.2018 - 12.2020
- Developed and guided children ages 1 1/2 to 5 in learning activities, fostering their growth and curiosity.
- Encouraged children's development and involvement in activities through positive interactions, ensuring each child felt valued.
- Supervised children during play and transitions, promoting a structured and engaging environment.
- Maintained a safe learning environment by observing and addressing any safety concerns, and reported concerns to teaching staff
Gymnastics Coach
PARK DISTRICT OF HIGHLAND PARK
04.2002 - 08.2019
- Coached boys and girls ages 1 1/2–14 across beginner through advanced skill levels.
- Adjusted coaching approach to support individual athlete needs.
- Provided feedback on form, technique, strategy, and practice performance.
- Created and co-designed weekly lesson plans to develop skills through playful, engaging activities and theme weeks for parent-tot through kindergarten.
- Arranged master coach training workshops to strengthen technical knowledge in more difficult skills.
ATM/Debit Specialist
BAXTER CREDIT UNION
07.2017 - 09.2017
- Resolved debit card declines, card reissue errors, and new card requests through collaborative efforts with departments
- Processed daily ATM check returns and shared branch adjustments, ensuring timely resolution for staff and members
- Supported Baxter Credit Union members with account questions and service requests
- Executed member transactions using core banking systems and branch procedures, facilitating smooth account management
Debit Dispute Specialist
BAXTER CREDIT UNION
08.2015 - 07.2017
- Resolved claim inquiries via inbound call center and email support, providing clear status updates and next-step guidance aligned with network and banking requirements.
- Drove claim decisions through negotiation with members, merchants, network partners, and card processor stakeholders.
- Identified appropriate chargeback paths by consulting ATM network resources, Visa guidance, and published case rules within the settlement timeframe.
- Resolved member issues through phone, email, and branch communication.
- Prepared reports and records for internal credit union review.
Registration and Reception
Customer Service at Centennial Ice Arena and Hidden Creek Aqua Park
, IL
01.2008 - 01.2014
- Welcomed customers, fostering positive experiences and maintaining high service standards throughout each interaction.
- Coordinated operations in person and by phone, ensuring efficient management of registrations, refunds, ice rentals, scheduling, and daily admittance for drop-in programs.
- Directed opening and closing duties for both facilities, facilitating seamless daily operations.
Education
Certification - 9/26-9/28
CPR And First Aid
1 Semester - Mental Health Counseling
TEDS/TRINITY INTERNATIONAL UNIVERSITY
Deerfield05-2024
B.A. - English (Literature)
NORTHERN ILLINOIS UNIVERSITY
DeKalb, IL05-1994
Skills
- Registration management
- Customer service excellence
- Financial oversight
- Curriculum development
- Team leadership
- Child program administration
- Coaching and mentoring
Timeline
Licensure and Data Coordinator
TRINITY INTERNATIONAL UNIVERSITY
08.2022 - 05.2024
Acro Arts Teacher
LOMASTRO DANCE
08.2022 - 05.2024
Enrichment Coach
GLENCOE PARK DISTRICT
01.2020 - 05.2025
Gymnastics Coordinator
PARK DISTRICT OF HIGHLAND PARK
08.2019 - 08.2022
Children's Circle Assistant teacher
GLENCOE PARK DISTRICT
11.2018 - 12.2020
Owner
SWEET HOME GYMNASTICS LLC
01.2018 - Current
ATM/Debit Specialist
BAXTER CREDIT UNION
07.2017 - 09.2017
Debit Dispute Specialist
BAXTER CREDIT UNION
08.2015 - 07.2017
Registration and Reception
Customer Service at Centennial Ice Arena and Hidden Creek Aqua Park
01.2008 - 01.2014
Gymnastics Coach
PARK DISTRICT OF HIGHLAND PARK
04.2002 - 08.2019
Certification - 9/26-9/28
CPR And First Aid
1 Semester - Mental Health Counseling
TEDS/TRINITY INTERNATIONAL UNIVERSITY
B.A. - English (Literature)
NORTHERN ILLINOIS UNIVERSITY