Deborah Diamond
Menifee, CA,CA
Summary
Personable consultant with extensive experience in sales and customer service. Organized professional with proficiency in boosting productivity and revenue. Ready to leverage dynamic productivity goals. Customer-oriented with 20 years of experience in building relationships and growing profit channels by establishing trust. Persuasive professional with expertise in expanding network connections. Adept at introducing products and implementing pricing strategies.
Overview
11
11
years of professional experience
Work History
Seasonal Sales Associate-Jewelry
Macys Department Store
Temecula, CA
10.2023 - 01.2024
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sales Receptionist/Service Cashier
Volkswagen Of Murrieta
Murrieta, CA
11.2021 - 06.2023
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Coordinated and communicated with clients to gather pertinent information.
- Directed clients and guests to correct departments, rooms and staff members.
- Entered data in X-Time software to keep records of Service Department Appointments.
- Processed payments for vehicle repairs.
- Prepared, compiled and filed documents as well as reports for the Sales Managers.
Sales Associate-Jewelry
Macys Department Store
Temecula, CA
07.2021 - 01.2022
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide store, products and services information.
- Increased purchase amounts by cross-selling with similar products.
- Engaged customers in friendly, professional dialogue to determine needs.
Store Manager
Ben Bridge Jeweler
Temecula, CA
09.2012 - 10.2020
- Daily sales presentations to clients through phone appointments and walk in traffic
- Sales of jewelry and watch repairs with an elevated level of expertise
- Problem solved customer issues and assisted with others in team selling and operations
- Continually stayed in contact with clients through email, phone calls and written correspondence
- Managed inventory tracking and physical inventory counts to minimize loss.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Updated and maintained store signage and displays.
Education
Associate of Arts -
Riverside City College
Riverside, CABusiness Administration
Cal State San Bernardino
San Bernardino, CASkills
- Courteous and Professional
- Customer Complaint Resolution
- Personal Initiative
- Consultative Sales
- Prospecting Skills
- Strategic Account Development and Management
- Contract Negotiation and Closing Tactics
- Customer Relationship Management
- Sales Strategies
- Product and Service Knowledge
- Business Development
- Customer Retention Abilities
- Customer Needs Assessment
Timeline
Seasonal Sales Associate-Jewelry
Macys Department Store
10.2023 - 01.2024
Sales Receptionist/Service Cashier
Volkswagen Of Murrieta
11.2021 - 06.2023
Sales Associate-Jewelry
Macys Department Store
07.2021 - 01.2022
Store Manager
Ben Bridge Jeweler
09.2012 - 10.2020
Associate of Arts -
Riverside City College
Business Administration
Cal State San Bernardino
Similar Profiles
Debra ReynoldsDebra Reynolds
Seasonal Sales Associate at Macys Department StoreSeasonal Sales Associate at Macys Department Store
Farhiya OmarFarhiya Omar
Retail Sales Associate at Macys Department StoreRetail Sales Associate at Macys Department Store
Lorena EnriquezLorena Enriquez
Sale Associate at Macys Department StoreSale Associate at Macys Department Store
Salimata SankaraSalimata Sankara
Sales Associate at Macys Department StoreSales Associate at Macys Department Store
Jacqueline BarajasJacqueline Barajas
Caregiver at Private CareCaregiver at Private Care