Deborah Dolphin

• Managed a team of customer support representatives, for mental health services
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Communicated KPIs outlined in company plan to inform employees of expectations and deliverables.
• Helped meet changing demands by recommending improvements to business systems and procedures.

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• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
• Met or exceeded performance metrics consistently by handling a high volume of emails and calls without sacrificing quality service delivery.

• Updated spreadsheets for customer outreach.
• Strengthened brand identity with consistent messaging across various platforms including digital and social media channels.
• Represented company at 3DExperience expo. Gaining 80+ leads for future projects.