DEBORAH DUNAGAN

• Provided daily living assistance and personal hygiene support to clients, enhancing their quality of life.
• Delivered compassionate companionship and emotional support, fostering strong relationships with clients.
• Managed medication reminders and assisted clients with appointments, ensuring adherence to care plans.
• Maintained accurate documentation of patient care and progress, adhering to HIPAA compliance standards.

Data entry bookkeeping

Payroll

Client intake

Quarterly reports

Appointments

Office supply orders

Open close Office

Timely and efficient data entry.

Excellent customer service

• Assisted in managing daily store operations, ensuring compliance with company policies and procedures.
• Coordinated staff schedules to optimize coverage and enhance customer service effectiveness.
• Trained new employees on inventory management systems and customer service protocols.
• Monitored inventory levels, facilitating timely restocking of merchandise to meet customer demand.
• Resolved customer inquiries and complaints, fostering positive shopping experiences and loyalty.
• Implemented promotional displays to increase product visibility and drive sales performance.
• Analyzed sales data to identify trends, informing stock decisions and promotional strategies.
• Led team meetings focused on improving operational efficiency and employee engagement initiatives.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Increased sales through effective merchandising strategies and targeted promotions.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Monitored sales trends to adjust pricing strategies for optimal profitability.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Conducted performance evaluations, identifying areas for development and rewarding strong performance.
• Oversaw daily operations to maintain store cleanliness and organization.
• Improved operational efficiency by adopting new technology for inventory management.
• Analyzed sales data to identify trends and adjust inventory orders accordingly.
• Implemented staff training programs to elevate service standards and knowledge.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
• Facilitated team-building activities, enhancing team cohesion and morale.
• Coordinated with vendors for timely inventory replenishment, ensuring product availability.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.