Deborah Eaddy
New York,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Cleaner
New York City Transit Authority
New York, NY
12.2019 - Current
- Refuse Department, Mobile Wash, Stations
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Successfully managed cleaning 3-4 stations
Lead Transportation Security Officer/Acting Spv
Department Of Homeland Security, TSA
Flushing, NY
12.2017 - 12.2019
- Managed a team of 30 trained security professionals engaged in anti-terrorism activities.
- Safeguarded transportation operations at commercial airports and railway stations.
- Developed comprehensive emergency response plans for various threat scenarios, ensuring swift action in critical situations.
- Reduced wait times and increased passenger satisfaction by effectively managing checkpoint operations.
- Managed hiring process for new TSOs by reviewing resumes, conducting interviews, and making informed recommendations on candidate selection.
Standards and Evaluations Assessor (Temp.)
Department Of Homeland Security, TSA
Flushing, NY
12.2015 - 12.2017
- Documented condition and special features to provide accurate estimations.
- Conducted field inspections to verify property characteristics, noting discrepancies between actual conditions and reported information for accurate assessments.
- Strengthened team efficiency by introducing a peer-review system for quality control in assessments, with 40 individuals per day.
- Testified in official hearings about the value of the property in dispute.
Transportation Security Officer
Homeland Security Transportation Security Administration
Flushing, NY
12.2008 - 12.2015
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
Education
GED -
Jane Adams High School
New York06.2001
Associate of Arts - College Credits
Borough of Manhattan Community College
New York, NYSkills
- Excellent communication
- Corrective action planning
- Microsoft office
- Excel
- Word
- PowerPoint
- Team collaboration and leadership
- Report preparation
- Business operations analysis
Timeline
Cleaner
New York City Transit Authority
12.2019 - Current
Lead Transportation Security Officer/Acting Spv
Department Of Homeland Security, TSA
12.2017 - 12.2019
Standards and Evaluations Assessor (Temp.)
Department Of Homeland Security, TSA
12.2015 - 12.2017
Transportation Security Officer
Homeland Security Transportation Security Administration
12.2008 - 12.2015
GED -
Jane Adams High School
Associate of Arts - College Credits
Borough of Manhattan Community College