Deborah Erlbacher

· Performed routine quality control and safety checks on all equipment.

· Obtained and monitored patient vital signs.

· Coordinated with nurses and management regarding patient care

· Maintained a safe and sanitary environment

· Explained dialysis procedures to patients, answered questions and concerns for patients receiving treatment for kidney failure.

· Cleaned and monitored fistulas, grafts, and catheters to prevent infection.

· Maintained patient charts and medical records and checked for accuracy.

· Evaluated patient histories and medical records for accuracy and completeness.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Maintained current and accurate medical records for patients.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Performed various administrative tasks by filing, copying and faxing documents.

• Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
• Cleaned all areas of the hospital, including patient rooms, emergency rooms, surgical rooms, waiting areas, administrative areas, and lobbies.
• Maintained optimal supply levels to meet daily and special cleaning needs.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Prevented spread of infection by quality inspections of cleaning products and routine cleaning of all surfaces and soiled linen.
• Maintained strict patient confidentiality and courteous bedside manner when cleaning occupied patient rooms.
• Disinfected patient rooms and beds according to infection prevention protocols to prepare them for the next patient.
• Worked closely with medical staff and patients to ensure proper schedules and cleaning schedules were followed and maintained.

• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Managed multi-line phone system and pleasantly greeted patients.
• Transcribed phone messages and relayed to appropriate personnel.
• Worked with doctors and nurses for coordinating COVID tests on patients and students.
• Organized daily routines and duties for other staff.
• Maintained patient EMR's and current insurance.
• Rotated between three different locations on a regular basis.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Prepared and processed patient referrals and transfer requests.
• Processed medical insurance claims and payments.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

• Communicated product information with confidence and educated consumers about company.
• Showed understanding of customer's personal style and preferences when offering product advice.
• Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
• Engaged, educated, and befriended customers to deliver amazing shopping experience.
• Maintained clean, organized and professional work environment.
• Designed, filled, and arranged eye-catching product floorsets to increase sales.
• Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
• Collaborated with sales staff to identify target customers, promote products and increase sales.
• Directed brand ambassadors to follow protocols and designated locations for the day.
• Created schedules and new strategies for marketing the product.

• Assisted with light housekeeping duties as well as running errands.
• Worked with children to overcome developmental delays.
• Worked with children who had behavioral issues.
• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
• Engaged with children on age-appropriate level.
• Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
• Administered basic first-aid and medication in emergency situations.
• Transported children to and from school, medical appointments and extra-curricular activities.
• Regularly traveled with family to help with vacation activities and childcare.
• Organized activities that enhanced children's physical, emotional and social well-being.
• Helped children complete homework assignments and school projects.
• Developed games and activities using arts and crafts to support learning and verbal skills.
• Taught children everyday skills and language.
• Built positive and nurturing environments to support child social and emotional growth.