Deborah Evans
Winter Haven,FL
Summary
Dynamic Team Manager employed with State Farm Insurance Companies for 40 years, recognized for enhancing operational efficiency and team morale through innovative process improvements and effective communication. Proven track record in customer-focused decision-making and problem resolution, leveraging strong organizational skills and adaptability to achieve project deadlines and foster collaborative environments. I am an enthusiastic Disney fan seeking a part-time job as a Cast Member to create magical and memorable experiences for guests.
Overview
40
40
years of professional experience
Work History
Team Manager - Special Investigation Unit
State Farm Insurance Companies
09.1984 - 04.2024
- First-line management of assigned Claim personnel, which included hiring, training, coaching, performance management and salary activities.
- Review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments.
- Coordinated, communicated, and implemented new Company programs, policies, practices, and procedures.
- Promoted development of employees within and inclusive environment.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
- Streamlined communication channels for increased efficiency in project execution and decision-making processes.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Facilitated cross-functional team meetings to foster collaborative work environment, leading to innovative solutions.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
- Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Apponequet Regional High School
Lakeville, MA01-1993
Skills
- Excellent written and verbal Communication skills
- Relentless focus on the customer when making decisions
- Positive attitude
- Teamwork and collaboration
- Creativity
- Problem-solving/resolution
- Multitasking
- Computer skills - MS office
- Organizational skills
- Attention to detail
- Adaptability and flexibility
- Reliability
- Professionalism
Timeline
Team Manager - Special Investigation Unit
State Farm Insurance Companies
09.1984 - 04.2024
High School Diploma -
Apponequet Regional High School