Deborah Fiedler
Annandale,MN
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn & grow take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Customer Experience Associate
Dura Supreme
03.2022 - Current
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Process incoming dealer orders, JCO's & warranty items
- Drafting of sketches for production
Customer Service Representative
Rhino Inc.
08.2011 - 03.2022
- Handled multiple product lines, entering of customer orders, product returns & warranty items
- Answering customer calls
- Validation of purchased products for account accuracy
- Accounting practices to reconcile discrepancies
- Invoicing
Dispatch Supervisor
Wright Hennepin Electric
05.2001 - 08.2011
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Supervised team of 12 employees and provided training focused on maximizing overall performance.
- Managed 12 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Manufacturing Process Specialist
Hutchinson Technology
09.1989 - 06.2001
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Monitored and reported on process performance to verify compliance with established standards.
- Quality Inspection
- Laser tooling qualifications, welding,
- Inventory control, order picking
- Shipping & receiving of orders
- Production Panning
Education
Associate of Arts - Sales And Marketing Education
Ridgewater College
Willmar, MN05.1986
Skills
- Conflict Resolution Techniques
- Customer Experience Improvement
- Team Management Experience
- Standard Operating Procedures Understanding
- Billing Adjustments and Refunds
- Dale Carnegie Course
- Six Sigma Certified
Timeline
Customer Experience Associate
Dura Supreme
03.2022 - Current
Customer Service Representative
Rhino Inc.
08.2011 - 03.2022
Dispatch Supervisor
Wright Hennepin Electric
05.2001 - 08.2011
Manufacturing Process Specialist
Hutchinson Technology
09.1989 - 06.2001
Associate of Arts - Sales And Marketing Education
Ridgewater College
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