Deborah Fiedler
Annandale,MN
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn & grow take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Customer Experience Associate
Dura Supreme
300 Dura Drive Howard Lake MN 55349
03.2022 - Current
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Process incoming dealer orders, JCO's & warranty items
- Drafting of sketches for production
Customer Service Representative
Rhino Inc.
411 West Congress Street Maple Lake MN 55358
08.2011 - 03.2022
- Handled multiple product lines, entering of customer orders, product returns & warranty items
- Answering customer calls
- Validation of purchased products for account accuracy
- Accounting practices to reconcile discrepancies
- Invoicing
Dispatch Supervisor
Wright Hennepin Electric
6800 Electric Drive Rockford Mn 55373
05.2001 - 08.2011
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Supervised team of 12 employees and provided training focused on maximizing overall performance.
- Managed 12 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Manufacturing Process Specialist
Hutchinson Technology
40 West Highland Park Drive NE Hutchinson MN 55350
09.1989 - 06.2001
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Monitored and reported on process performance to verify compliance with established standards.
- Quality Inspection
- Laser tooling qualifications, welding,
- Inventory control, order picking
- Shipping & receiving of orders
- Production Panning
Education
Associate of Arts - Sales And Marketing Education
Ridgewater College
Willmar, MN05.1986
Skills
- Conflict Resolution Techniques
- Customer Experience Improvement
- Team Management Experience
- Standard Operating Procedures Understanding
- Billing Adjustments and Refunds
- Dale Carnegie Course
- Six Sigma Certified
Timeline
Customer Experience Associate
Dura Supreme
03.2022 - Current
Customer Service Representative
Rhino Inc.
08.2011 - 03.2022
Dispatch Supervisor
Wright Hennepin Electric
05.2001 - 08.2011
Manufacturing Process Specialist
Hutchinson Technology
09.1989 - 06.2001
Associate of Arts - Sales And Marketing Education
Ridgewater College