DEBORAH FLOM
Suffolk,VA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Operations Supervisor
Reliance Medical Transport
Virginia Beach , VA
12.2015 - 03.2020
- Motivated and trained employees to maximize team productivity.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Developed and deepened relationships with care providers, patients, and patient facility's.
- Conducted root cause analysis in deficient areas to identify and resolve central issues with patient handing and scheduling.
- Directed strategic workforce planning, performance management, and benefits administration.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing patient care effectiveness.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Mitigated ambulance fleet risks by working closely with staff members and automotive team.
- Implemented business strategies, increasing revenue and effectively targeting new markets resulting in 3 new contracts.
- Monitored over 60 employees and 100 patients ' day-to-day activities and made plans to rectify issues.
- Handled problematic patients and patient facility's to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Managed 60 team members across 3 departments, resulting in approximate $ 10,000 increase in monthly revenue.
- Scheduled 60 employees and over 100 Patient movements per shifts, taking into account traffic and employee strengths, patients needs and facility accommodations.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Filling in as care provider to patients and dispatcher to crews on needed bases.
- Tracked and maintained OEMS standards in personnel training and Fleet readiness.
- Created and maintained personnel records, patient records and fleet records.
Training Program Administrator / Watertight Closure Technician
MID-ATLANTIC REGIONAL MAINTENANCE CENTER
Norfolk, Virginia
08.2013 - 10.2015
- Administer training and formal qualification of 140 trade personnel serving in Hull Services Branch at Navy’s largest shore-based industrial complex for maintenance and modernization of ships and watercraft
- Developed over 100 PowerPoint slides to enhance training for Hull Technicians and Damage Controlmen
- Delivered training on maintenance and material management (3M), safety and quality assurance topics to formally qualify craftsmen
- As Technician, repaired, overhauled and replaced wide variety of watertight hull closures
- Supervised 3 associates.
Repair Locker Shop Supervisor / Repair Parts Administrator / Fire Party Leader
USS DWIGHT D. EISENHOWER
Norfolk, VA
06.2008 - 07.2013
- Directed 8 personnel in daily upkeep, maintenance and repair of 10 repair lockers, 27 damage control unit lockers, and several thousand pieces of damage control gear and self-contained breathing apparatuses (SCBA)
- Conducted comprehensive audit of ship’s damage control equipment, identifying and rectifying thousands of deficiencies
- Administered $200+ thousand annual budget, ordering and tracking ship wide damage control gear
- Sponsored and participated in hundreds of hours of firefighting training and drills during tenure
- Maintained AFFF pumps, hose reels and sprinkler systems
- Awarded two Navy Achievement Medals and two Flag Letters of Commendation for sustained superior performance.
- Actively listened to fire teams requests, confirming full understanding before addressing concerns
- Used critical thinking to break down problems, evaluate solutions and make decisions
Education
Associate in Applied Science Degree - Criminal Justice
TIDEWATER COMMUNITY COLLEGE
01.2020 - 12.2021
EMS -
Tidewater Community College
Norfolk, VA 11.2019 - 11.2022
Emergency Vehicle Operator Course (EVOC) -
Virginia EMS
Virginia Beach VA 10.2014 - 11.2014
Federal Emergency Management Administration (FEMA) 100, 200, 700 & 800 Training Certificates Alcohol and Drug Abuse for Managers and Supervisors (ADAMS) Course -
FEMA
Online 07.2016 - 08.2016
American Heart Association Technical Cardiac Life Support (TCLS), BLS, CPR, AED Certification -
American Red Cross
05.2020 - 05.2022
Commonwealth of Virginia Certified Emergency Medical Technician - undefined
U.S. Army Course in Shipboard CBR-D Operations & Training for Navy Specialists, 3 Weeks - undefined
CBR-D) Operations & Training Specialist - undefined
Gas Free Engineering Course, 4 Days - undefined
Advanced Shipboard Firefighting Course, 4 Days - undefined
Shipboard Firefighting and Damage Control (Emergency Response) Trainings (Multiple), 2008-2015 Navy Primary (“A”) School for Damage Controlman / Basic Engineering Common Core, 13 Weeks - undefined
Scott Air Supplied Products Maintenance and Overhaul Certification Course -
Scott Air Pack
Huston Tx 07.2014 - 08.2014
Scott Air Pak 4.5 Self-Contained Breathing Apparatus Certified Operator (3), Aug 2012, Apr 2011 & Oct 2008 Aqueous Film Forming Foam (AFFF? Foam Generation Systems Operation & Maintenance, 4 Days - undefined
Valve Maintenance Course, 1 Week - undefined
USN Watertight Closure Maintenance Technician, NEC-4813 CPI AIRSPEED White Belt Certified - undefined
Basic Military Training (Boot - undefined
High School Diploma - undefined
Skills
Maintaining equipment
Training expertise
Briefing leadership
Assessing risks
Managing classified information
Organization and Time Management
Decision Making
Planning and Coordination
Teamwork and Collaboration
Active Listening
Human resources
Customer Relations
Affiliations
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Additional Information
- List of references furnished upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
American Heart Association Technical Cardiac Life Support (TCLS), BLS, CPR, AED Certification -
American Red Cross
05.2020 - 05.2022
Associate in Applied Science Degree - Criminal Justice
TIDEWATER COMMUNITY COLLEGE
01.2020 - 12.2021
EMS -
Tidewater Community College
11.2019 - 11.2022
Federal Emergency Management Administration (FEMA) 100, 200, 700 & 800 Training Certificates Alcohol and Drug Abuse for Managers and Supervisors (ADAMS) Course -
FEMA
07.2016 - 08.2016
Operations Supervisor
Reliance Medical Transport
12.2015 - 03.2020
Emergency Vehicle Operator Course (EVOC) -
Virginia EMS
10.2014 - 11.2014
Scott Air Supplied Products Maintenance and Overhaul Certification Course -
Scott Air Pack
07.2014 - 08.2014
Training Program Administrator / Watertight Closure Technician
MID-ATLANTIC REGIONAL MAINTENANCE CENTER
08.2013 - 10.2015
Repair Locker Shop Supervisor / Repair Parts Administrator / Fire Party Leader
USS DWIGHT D. EISENHOWER
06.2008 - 07.2013