Deborah Fogg
Sammamish,WA
Summary
Dedicated and resourceful Order Management Team Leader with over 36 years of diverse sales and customer support experience. Exceptional verbal and written communication skills with passion to handle and follow through on every detail through critical thinking and diplomacy. Engaged expert and go-to person on quoting, ordering and sales processes with enthusiastic willingness to assist others proactively both internally and externally. Customer satisfaction is always the priority.
Overview
37
37
years of professional experience
Work History
Lead, Order Management
Spacelabs Healthcare
02.1987 - 02.2024
- Mastered company sales and order management processes, becoming go-to expert in company, answering questions from various personnel levels
- Reviewed and interpreted purchase orders for compliance to contractual agreements, product model numbers and standard terms and conditions of sale
- Communicated with customers to assist with order placement and offer updates on status and shipping
- Initiated and conducted ongoing conference calls with sales to confirm order management met or exceeded customer expectations
- Learned company products and services and communicated effectively with internal and external customers regarding actual and potential sales
- Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties
- Provided support for sales teams by responding quickly to inquiries regarding product availability and pricing information
- Resolved customer issues related to order placement, pricing discrepancies, shipping delays
- Reviewed customer orders for accuracy and completeness prior to processing.
Education
Associate of Applied Science - Medical Assisting
North Seattle Community College
06.1973
Skills
- Purchase Order Management
- Returns Processing
- Verifying Shipments
- Data Entry Skills
- Strong Leadership
- Problem-Solving
- Work Prioritization
- Attention to Detail
- Order Fulfillment
- Creative Thinking
References
Available upon request
Timeline
Lead, Order Management
Spacelabs Healthcare
02.1987 - 02.2024
Associate of Applied Science - Medical Assisting
North Seattle Community College
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