Summary
Overview
Work History
Education
Skills
Timeline

Marya Trevino

Grand Rapids,MI

Summary

Dynamic communications professional with a strong track record in customer service and strategic relationship building. Proven ability to enhance team collaboration and exceed performance expectations through effective communication strategies. Seeking to leverage expertise in a challenging role that prioritizes customer satisfaction and operational excellence.

Results-driven operations and customer care professional with over 7 years of experience in healthcare and global revenue operations. Demonstrated expertise in leading cross-functional teams and optimizing order-to-cash processes, resulting in enhanced service delivery to stakeholders and clients. Recognized as an efficient Order Management Specialist, excelling in inventory management and process improvement methodologies that drive operational efficiency. Committed to leveraging technical skills and innovative solutions to exceed company goals and elevate customer satisfaction.

Overview

10
10
years of professional experience

Work History

Associate Global Customer Care - Revenue Operations Order Management Specialist

Smith+Nephew
05.2023 - Current
  • Serve as primary liaison between sales leadership, reps, and key accounts (hospitals, surgical centers) for PO collection and order accuracy
  • Confirm purchase documentation, align with contract terms, and ensure efficient fulfillment processes
  • Provide responsive support to sales teams and client accounts in a fast-paced, high-volume environment
  • Contribute to process improvement, evolving workflows, and global standardization initiatives
  • Adapt quickly to ongoing changes in procedures, systems, and strategic direction

Business Operations Associate

Grand Valley Surgical Center
Grand Rapids, MI
03.2021 - Current
  • Coordinate surgeon scheduling with OR availability across multiple practices
  • Provide backup support for front office, insurance verification, and patient intake
  • Maintain 'how-to' process documentation for business operations
  • Recognized for professionalism, accuracy, and commitment to patient-centered service

Practice Manager

Standale Family Physicians
Grand Rapids, MI
12.2020 - Current
  • Oversee daily operations, including hiring, benefits management, audits, and vendor relations
  • Ensure compliance with government healthcare guidelines and medical record protocols
  • Lead marketing efforts and implement new services to improve patient access and care delivery

Surgery Scheduler

West Michigan Surgical Specialists
Wyoming, MI
07.2018 - 12.2020
  • Scheduled surgeries and pre/post-op visits across inpatient and outpatient settings
  • Coordinated surgical logistics, including equipment, representatives, and documentation
  • Ensured accurate use of CPT/ICD-10 codes and effective communication with billing

Patient Coordinator

Plastic Surgery Associates
Grand Rapids, MI
06.2015 - 01.2018
  • Managed physician calendars and scheduled consults, surgeries, and follow-ups
  • Led client communications and quoting, while supporting insurance and billing processes
  • Supervised a service team and implemented changes based on client feedback

Education

MBA - Strategic Management

Davenport University
01.2013

Bachelors - Marketing and Promotional Advertising

Davenport University
01.2008

Skills

  • Sales and account support
  • Medical scheduling and coordination
  • Proficient in EMR software
  • Operational efficiency enhancement
  • Proficient in Microsoft Office Suite
  • Schedule and calendar management
  • Cross-functional team collaboration
  • Order management
  • Purchase order processing
  • Data entry accuracy
  • Customer relationship management
  • Sales operations support
  • Process improvement
  • Workflow standardization
  • Effective communication
  • Purchase order management
  • Order process management
  • EDI processing
  • Problem solving
  • Time management
  • Team collaboration
  • ERP systems

Timeline

Associate Global Customer Care - Revenue Operations Order Management Specialist - Smith+Nephew
05.2023 - Current
Business Operations Associate - Grand Valley Surgical Center
03.2021 - Current
Practice Manager - Standale Family Physicians
12.2020 - Current
Surgery Scheduler - West Michigan Surgical Specialists
07.2018 - 12.2020
Patient Coordinator - Plastic Surgery Associates
06.2015 - 01.2018
Davenport University - MBA, Strategic Management
Davenport University - Bachelors, Marketing and Promotional Advertising

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Marya Trevino