DEBORAH FORMAN
Woodbury
Summary
Compassionate and driven healthcare professional dedicated to leveraging effective communication skills and a passion for patient care to deliver exceptional service within a dynamic healthcare organization. Committed to continuous learning and professional development, consistently seeking opportunities to enhance knowledge and skills in the ever-evolving healthcare landscape. A strong advocate for patient-centered care, aiming to contribute positively to team success and improve overall patient outcomes. Eager to adopt a proactive approach to challenges while fostering a collaborative environment that prioritizes quality care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Central Scheduler
Jefferson Health
11.2024 - Current
- Schedule patient appointments and register patients across the Jefferson Health System in accordance with established clinical and insurance requirements to improve access and care coordination. Utilize Electronic Medical Record (EMR) to complete scheduling and registration, confirm appointments, obtain and/or verify demographic information, obtain and/or verify insurance benefit eligibility, answer inquiries and resolve user issues in accordance with established protocols to ensure patient safety, compliance and departmental policies and procedures. Coordinate orders, referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. Ensure regulatory and compliance requirements are met following local payor coverage determinations.
Guest Services Lead Coordinator
Jefferson Health
05.2023 - 11.2024
- Primary visitation representative for hospital patients, empathizing with patients and their families. Responsible for proactively managing any identified concerns, promoting teamwork, relationship building, and fostering a positive patient care atmosphere. Daily use of epic and Microsoft applications. Proficient in the use of computers. Knowledge of medical terminology and medical terminology used by insurance and managed care health plans. Front Desk, Registration, Scheduling, Financial Counseling, Bed Control, Insurance, and Document Imaging.
Education
Paralegal Certificate -
Stony Brook University
Stony Brook, NY06.2010
Bachelor of Arts - Criminal Justice
St. Joseph’s University
Brooklyn, NY06.1990
Skills
- Organizational skills
- Front desk
- Customer service
- Medical terminology
- Medical office experience
- Epic (4 years)
- Microsoft (9 years)
- EMR systems (3 years)
- Deadline oriented
- Workflow optimization
- Calendar management
- Patient confidentiality
- Patient scheduling
Certification
- We Rise Award / Jefferson Health - September 2024
- Certificate of Recognition / Jefferson Health - May 2024
Timeline
Central Scheduler
Jefferson Health
11.2024 - Current
Guest Services Lead Coordinator
Jefferson Health
05.2023 - 11.2024
Bachelor of Arts - Criminal Justice
St. Joseph’s University
Paralegal Certificate -
Stony Brook University
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