Cynthia Mcdonald
Akumin Imaging
Bruceton Mills,WV
22
years of professional experience
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Work History
Central Scheduler
2 Years 2 Months- Managed appointment confirmations and follow-ups to enhance patient experience and reduce no-show rates.
- Monitored daily scheduling workload, adjusting priorities to meet fluctuating demand and resource availability.
- Communicated effectively with patients to gather information and confirm appointment details.
- Implemented improvements in scheduling protocols, reducing appointment errors and wait times.
- Developed strategies for managing high-volume scheduling periods efficiently without compromising service quality.
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Maintained accurate patient records, updating contact information and insurance details as needed.
- Developed strong relationships with patients through clear communication, providing a positive experience from the first phone call onward.
- Managed a high call volume, prioritizing tasks to provide exceptional customer service in a fast-paced environment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Coordinated patient appointments using electronic scheduling systems to optimize daily workflow.
Centralized Scheduler
1 Year 11 Months- Instructed patients regarding how to prepare for appointments.
- Followed up with patients and confirmed appointments.
- Greeted patients and guests upon entering lobby areas.
- Reviewed insurance information with patients and processed copays.
- Adjusted appointments according to priority and tracked appointment durations.
- Informed patients regarding needed medical tests and procedures.
- Assisted patients with canceling and rescheduling appointments.
- Updated patient information in databases and adhered to confidentiality requirements.
- Evaluated medical insurance details and informed patients of uncovered fees.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled and confirmed patient appointments and consultations.
- Coordinated appointments with patients according to availability.
Central Transporter
6 Months- Picked up requested orders to move equipment and supplies to assigned treatment areas.
- Greeted patient and explained transport plan and destination.
- Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
- Used wheelchairs, seat chairs and gurneys to move patients.
- Lifted patients using proper body mechanics and lifting techniques.
- Used mobility devices to transport patients.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Housekeeper
7 Months- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Responded quickly to calls for spills and other potentially dangerous situations.
- Kept business entrances clean, tidy and professional in appearance.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Followed company uniform, performance and security policies with every job.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Training Store Manager
16 Years 11 Months- Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
- Interviewed and hired team members which demonstrated dedication and added value to team.
- Established and exceeded organizational performance and individual performance goals.
- Conducted personnel performance appraisals to assess training needs and build career paths.
- Implemented variety of skills to equip and enable employees to bring their best to work every day.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Trained and mentored associates to teach daily tasks and procedures.
Education
High School Diploma
Skills
PPE use
People skills
Troubleshooting
Friendly
positive attitude
Team management
Customer service
Decision-making
Reliable & trustworthy
Good work ethic
First Aid/CPR
Maintaining confidentiality
Appointment coordination
HIPAA compliance
Patient scheduling
Schedule management
Attention to detail
Multitasking
Reliability
Organizational skills
Active listening
Relationship building
Patient registration
Task prioritization
Self motivation
Scheduling tests and procedures
Appointment scheduling
Time management abilities
Timeline
Central Scheduler
Akumin Imaging
06.2024 - CurrentRead More
Centralized Scheduler
WVU Medicine
07.2022 - 06.2024Read More
Central Transporter
WVU Hospital
12.2021 - 06.2022Read More
Housekeeper
WVU Hospital
05.2021 - 12.2021Read More
Training Store Manager
Family Dollar
06.2004 - 05.2021Read More
University High School
High School Diploma
Read More