Deborah FREDERIC
Clinton,MD
Summary
Dynamic and results-oriented professional with extensive experience in customer service and inventory management, notably at Walmart. Demonstrated ability to enhance team productivity and customer satisfaction through effective communication and organizational skills. Excelled in shelf stocking and fostering positive customer interactions, contributing to significant performance improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Stocker
Walmart
8745 Branch Ave Clinton, MD 20735
11.2024 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Stocked designated items on shelves, end caps and displays.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Safely and securely loaded items to prevent damage during transport.
- Pre-assembled containers to be easily selected by packing associates.
Associate
Sam's Club
2365 Crain Hwy Waldorf , MD 20601
08.2023 - 10.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Optimized inventory management to reduce overhead costs, employing advanced forecasting techniques.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Wrapped, boxed and weighed bakery department products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Crew Team Member
McDonald's Restaurant
8905 Stuart Ln Clinton, MD 20735
04.2023 - 08.2023
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Greeted customers at drive-thru and took food orders.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Assisted other team members to achieve goals.
- Expedited food preparation processes by efficiently assembling orders according to established guidelines.
Receptionist
National Archives of Haiti
Delmas 75 #50, Port-AU-Prince HAITI
02.2016 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Scheduled office meetings and client appointments for staff teams.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Team Member
PIZZA GARDEN HAITI
36 CHAVANNES, Petion-Ville , Haiti
06.2015 - 11.2017
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Associate of Arts - Culinary Arts
Anne Marie Desvarieux SCHOOL
118 Ave Jean Paul, Port-AU-Prince09-2021
Skills
- Willing to learn
- Positive attitude
- Shelf stocking
- Customer service
- Product labeling
- Performance improvement
- Planogram execution
- Verbal and written communication
- Stock replenishment
- Barcode scanning
- Quick learner
- Attention to detail
- Teamwork and collaboration
- Organization and categorization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certificate in Diplomatic negotiation Techniques National Diplomatic and consular Academy March 2018.
- Certificate on Haitian-Dominican Relations.
- Procedures and Etiquette certificate June 2019.
Languages
Creole
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Timeline
Stocker
Walmart
11.2024 - Current
Associate
Sam's Club
08.2023 - 10.2024
Crew Team Member
McDonald's Restaurant
04.2023 - 08.2023
Receptionist
National Archives of Haiti
02.2016 - 04.2022
Team Member
PIZZA GARDEN HAITI
06.2015 - 11.2017
Associate of Arts - Culinary Arts
Anne Marie Desvarieux SCHOOL
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