DEBORAH GARCIA
Stafford,NY
Summary
Motivated professional with a strong desire to optimize problem-solving and organizational skills to contribute to workplace satisfaction. Exceptional multi-tasking abilities and a fast learning aptitude, confident in ability to quickly make valuable contributions to team. Experienced in resolving support issues, improving credibility, and nurturing relationships, dedicated to enhancing overall success of organization.
Overview
19
19
years of professional experience
Work History
Level 2 QIC
Coopervision
01.2022 - Current
- INBOUND/QIC: Level 2 QIC, Man-up certification.
Driver trainer
(Amazon) Proper Delivery Service
01.2021 - 01.2022
- Duties: Training new hires, running operations, deliveries, and customer service.
Ambassador for Strong Memorial Hospital
University of Rochester Guest Services
01.2018 - 01.2021
- Duties: Directing patrons to the right destination
- Handling/filing office paperwork
- Addressing individuals under extreme duress and assisting them in their needs
- Aiding the hospital in crowd control during events
- Aiding staff by keeping areas clear during emergencies
- Assisting other shifts by stocking areas for Covid safety.
Public safety Officer
University of Rochester Department of Public Safety
01.2006 - 01.2018
- Patrol Duties: Assisting in conflict management between parties, lifesaving skills CPR/first aid, arrests, incident management between staff, patient, student, or visitors, Mental Hygiene Arrests, Motor Vehicle Accidents
- Handling and processing arrests.
- Office Duties: Processing evidence, data entry of departmental forms into the computer, filing of reports, assisting walk-ins customer service issues, educating students of the University Rochester mobile app, assisting and designing power point presentations, public speaking to new hire departmental education
- Computer Programs: Microsoft Office, Outlook e-mail, E-Justice, RPD report writing, MVA, E-Records, Patient Portal, My Path, Blackboard.
- On the Job Training: NYS Peace Officer Training, Title 9, Interview and Interrogations, Critical Incident Team, Sexual Assault Intervention Team, CPR/First Aid, Blood Pathogens and Tourniquet, Quick clot, Narcan, Hazmat, and over 500 hours of police training.
- Conducted detailed risk assessments for public events, ensuring safety measures were in place.
Skills
- Analytical Skills
- Criminal Investigations
- Evidence Preservation
- Community Education
- Problem-solving aptitude
- Dispatch Communication
- Report Writing
- Time management abilities
- Adaptability and Flexibility
- Customer Relations
- Risk Management
- Presentations
- Conflict Resolution
Accomplishments
- Safe transaction zone- I put together the proposal and implemented the design of the safe transaction zone for my department.
- Evidence collection station- I designed, stocked, and implemented the evidence collection area keeping within New York State guidelines for a certified evidence collection area.
Timeline
Level 2 QIC
Coopervision
01.2022 - Current
Driver trainer
(Amazon) Proper Delivery Service
01.2021 - 01.2022
Ambassador for Strong Memorial Hospital
University of Rochester Guest Services
01.2018 - 01.2021
Public safety Officer
University of Rochester Department of Public Safety
01.2006 - 01.2018