Deborah Gonzalez
Wichita Falls,TX
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Results-driven Owner with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Creative Business Owner with exceptional background spent in sales and marketing. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
12
12
years of professional experience
Work History
Senior Fraud Analyst
AT&T
07.2023 - Current
- Analyzed transaction patterns to identify and mitigate potential fraud activities.
- Developed and implemented fraud detection strategies, enhancing overall security measures.
- Collaborated with cross-functional teams to investigate and resolve complex fraud cases.
- Mentored junior analysts on best practices in fraud analysis and reporting techniques.
- Conducted comprehensive data analysis using advanced analytics tools to uncover fraudulent behavior.
- Collaborated with cross-functional teams to develop and implement comprehensive fraud prevention strategies.
- Take real time calls at POS transactions and run through account data ans customers information through our data search to find risk and any fraudulent activity or potential fruad indicators.
Business Owner
Accrue Alliance Inc
10.2020 - Current
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Partnered with Smart Circle to make Acquisitions for AT&T and Just Energy
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and coached new and existing employees to boost staff productivity.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Employed prompt decision-making and in-depth research to resolve issues.
Insurance Broker
Colonial Life & Accidental Insurance
03.2022 - 06.2023
- Developed customized insurance solutions for clients based on individual needs and risk assessments.
- Cultivated relationships with potential clients through networking and referrals to expand customer base.
- Evaluated insurance policies to ensure compliance with industry regulations and client requirements.
- Provided expert guidance on policy options, helping clients make informed decisions regarding coverage.
- Conducted thorough market research to identify trends and opportunities in insurance products and services.
- Implemented process improvements that enhanced operational efficiency and client satisfaction in service delivery.
- Led negotiations with underwriters to secure favorable terms for clients while minimizing risk exposure.
Manager of Operations
Sonora Core Marketing
02.2019 - 12.2019
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Introduced new methods, practices and systems to reduce turnaround time.
- Managed team sales and help keep them goal oriented while making sure office kept up profits . We relocated to McAllen Texas and I build the office from only myself as the only trainer and rep to a office of 17 and 4 outside promotions.
District Manager
Clear Vision Optical
06.2014 - 10.2019
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Handled all the office management duties as well as the medical billing and coding. Worked alongside Dr Hochman and made sure every patient was satisfied with the eye appointments as well as when they came,e over to the optical to get their prescription glasses.
- Worked directly with the frame and lens distributors to get them at cost and so we could make a profit.
- Did the marketing for new clients and held fund raisers for company.
- Managed the optical lab to ensure customer lenses were made to their correct eye prescription and correct lens customer paid for.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Established territory boundaries and distribution routes to maximize service quality.
- Supervised 5 locations to enforce high-quality standards of operation. 3 in Texas and 2 In Arizona. I would fly out every 2 weeks to ensure the other locations ran smoothly and stay compliant.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Optimized team performance with newly implemented sales and merchandising procedures.
Education
Associate of Applied Science - Medical
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2012
High School Diploma -
Premier High School
Laredo05.2008
Skills
- Administrative Management
- Cost Reduction
- Program Optimization
- Assignment Delegation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Fraud Analyst
AT&T
07.2023 - Current
Insurance Broker
Colonial Life & Accidental Insurance
03.2022 - 06.2023
Business Owner
Accrue Alliance Inc
10.2020 - Current
Manager of Operations
Sonora Core Marketing
02.2019 - 12.2019
District Manager
Clear Vision Optical
06.2014 - 10.2019
Associate of Applied Science - Medical
Ultimate Medical Academy - Clearwater
High School Diploma -
Premier High School