Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Deborah Gregory
Open To Work

Deborah Gregory

Wyandotte,MI

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Business Analyst - State of California, Franchise Tax Board, EDR ProjectBusiness Analyst - State of Wisconsin Department of Children and FamiliesBusiness Analyst - Barclays Bank Trade360 ProjectBusiness Analyst/Letter of Credit SpecialistProduction Support Consultant

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Wyandotte, MI, USDetroit, MIFarmington Hills, MI
Open to relocation: No

Salary Range

$9/yr - $90000/yr

Important To Me

Career advancementFlexible work hoursWork from home optionPaid time offHealthcare benefits401k match

Summary

Experienced Business Analyst with a strong background in business process improvement and client engagement. Skilled in Agile methodology and test script development, with a track record of successful user acceptance testing. Adept at managing stakeholder relationships and resolving issues to enhance user satisfaction.

Overview

39
39
years of professional experience

Work History

Production Support Consultant

Comerica Bank
Farmington Hills, Michigan
08.2024 - Current
  • Streamlined project requirements in collaboration with teams to enhance clarity and efficiency.
  • Developed comprehensive test plans and scripts to coordinate user acceptance testing.
  • Provided insights to business users, optimizing application functionality and user satisfaction.
  • Managed incident escalations, ensuring timely resolution and improved system reliability.
  • Acted as liaison between client groups, technology teams, and production support.
  • Delivered production support and problem resolution for supported applications.
  • Worked effectively both independently and within a team environment.
  • Utilized Microsoft Office, Access, and SharePoint proficiently.

Business Analyst - State of California, Franchise Tax Board, EDR Project

CGI
Remote
08.2023 - 06.2024
  • Identified and implemented solutions that enhanced operational efficiency and client satisfaction.
  • Led business process flow and system configuration to align with project goals.
  • Executed 100% successful acceptance tests by defining and utilizing test scripts.
  • Optimized project management using Agile methodology for timely project delivery.
  • Developed detailed documentation that supported user understanding and implementation.

Business Analyst - State of Wisconsin Department of Children and Families

CGI
Remote
06.2022 - 08.2023
  • Engaged in analysis, design, and documentation on of business requirements, providing essential guidance for programmers in project development.
  • Developed detailed documentation for system processes and user requirements to support user understanding and implementation.
  • Conducted system testing, integration, regression, and UAT while tracking software bugs in change request tracker to manage enhancements, defects, and hot swaps.
  • Applied Agile methodology to optimize project management and ensure timely delivery.
  • Contributed to conversion of HTML4 to HTML5, testing and troubleshooting to ensure accuracy and validation.
  • Oversaw help desk ticket review and assignment using Cherwell ITSM tool to streamline issue resolution.

Business Analyst - Barclays Bank Trade360 Project

CGI
Remote
10.2018 - 06.2022
  • Collaborated with departmental heads, executives and other stakeholders to streamline processes and enhance productivity.
  • Leveraged JIRA to develop and execute test scripts, track enhancements, defects, and resolve tickets.
  • Prepared progress reports for stakeholder evaluation, addressing defects promptly to maintain project momentum and stakeholder confidence.
  • Updated Trade360 system with change requests and developed guides to facilitate knowledge transfer and support user onboarding.

Business Analyst/Letter of Credit Specialist

Comerica Bank
Detroit, USA
03.1987 - 03.2009

Education

Bachelor of Business Administration - Minor in Information Systems

Davenport University
Dearborn, MI

Skills

  • Business process optimization
  • Stakeholder engagement
  • Agile project management
  • Requirements gathering
  • User experience enhancement
  • Test automation
  • Data analysis
  • Business process improvement
  • Software development lifecycle
  • Test script development
  • Quality assurance
  • SQL
  • Jira
  • Azure DevOps
  • Problem-solving
  • Strong verbal and written communication
  • Client engagement
  • Strong analytical and troubleshooting skills

Timeline

Production Support Consultant

Comerica Bank
08.2024 - Current

Business Analyst - State of California, Franchise Tax Board, EDR Project

CGI
08.2023 - 06.2024

Business Analyst - State of Wisconsin Department of Children and Families

CGI
06.2022 - 08.2023

Business Analyst - Barclays Bank Trade360 Project

CGI
10.2018 - 06.2022

Business Analyst/Letter of Credit Specialist

Comerica Bank
03.1987 - 03.2009

Bachelor of Business Administration - Minor in Information Systems

Davenport University

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Deborah Gregory