Deborah Gutkowski

I

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Used Software to schedule appointments for doctor visits and procedures.
• Registered patients and completed associated paperwork for accurate records.
• Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.
• Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
• Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
• Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
• Received, recorded and filed medical payments by check, cash, and credit card.
• Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
• Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
• Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
• Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
• Reconciled daily payments received and prepared deposits for smooth office finances.
• Prepared and processed patient referrals and transfer requests.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Used Software to schedule appointments for doctor visits and procedures.
• Updated patient information and insurance details for accurate electronic medical records.
• Registered patients and completed associated paperwork for accurate records.
• Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.
• Provided prompt, polite and professional in-person and telephone customer service.
• Received, recorded and filed medical payments by check, cash, and credit card.

• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed multi-line phone system and pleasantly greeted patients.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Maintained current and accurate medical records for patients.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Completed patient referrals to other medical specialists.