Deborah Hale
Brownwood,TX
Summary
Dedicated and focused Project Management Specialist with over 20 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
23
23
years of professional experience
Work History
Project Manager & Bookkeeper
Bedfords Plumbing Service
Lampasas, TX
05.2018 - Current
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Advised other departments on best practices related to managing large-scale projects.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Facilitated resolution of conflicts between team members when necessary.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Provided guidance to team members regarding tasks assigned to them.
- Led meetings with internal team members, consultants and contractors.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Conducted periodic inspections of job sites for quality and progress.
- Created team objectives and roles with specific goals outlined for each individual.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Modified project plans when needed to better align with organizational objectives.
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Determined project staffing needs and led resource management.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
- Communicated with key stakeholders to determine project requirements and objectives.
- Monitored performance of project team members to provide performance feedback.
- Submitted budget estimates, progress reports and cost tracking reports.
- Conferred with project personnel to identify and resolve problems.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Created project status presentations for delivery to customers or project personnel.
- Developed and updated project plans to document objectives, technologies, schedules and funding.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Assessed customer creditworthiness by reviewing financial statements, trade references.
- Performed account analysis as required by management.
- Participated in special projects related to process improvements within the department.
- Developed strategies to reduce costs while improving efficiency within the accounting department.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
- Documented transaction details to track and manage financial data.
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
- Reconciled vendor statements to assist in monthly closings.
- Analyzed financial transactions, assigning to specific accounts.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Prepared financial reports by collecting, analyzing and summarizing account information and trends.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Classified and summarized financial data to compile and enter in financial records
- Accessed financial information to answer questions and gather details about specific accounts.
- Handled bi-weekly payroll services for [Number] employees.
- Implemented program to create daily spreadsheets and streamline financial reporting.
- Calculated income and social security tax deductions.
- Compiled current budget data from estimated revenues, expenses and prior budgets.
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
- Built and established strong partnerships with teams, vendors and contractors.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
Administrative Bookkeeper
Aaron Sanders Construction
Lampasas, TX
03.2006 - 04.2024
- Handled bi-weekly payroll services for [Number] employees.
- Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
- Reviewed employee expense reports for compliance with company policies.
- Analyzed financial data to produce monthly budgets for departments within the organization.
- Created detailed spreadsheets using advanced formulas and functions in Excel.
Bank Teller
First Texas Bank
Lampasas, TX
12.2000 - 03.2006
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Educated customers about different types of banking services available at the branch.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Prepared reports on transaction activity for management review.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Opened new checking, savings and lines of credit for customer accounts.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Liaised between bank branches regarding best practices and operations.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Transmitted orders to supply cash to meet daily needs.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Prepared official checks for customer and internal bank needs.
- Performed special services for customers, ordering bank cards and checks.
- Balanced daily cash deposits and vault inventory with zero error rate.
Education
Certified Dental Assistant - Dentistry (Pre-Dentistry)
Dental Assistant Training
Temple, TX11-2000
High School Diploma -
American Home School
Chicago, IL05-1995
Skills
- Account updating
- Customer Relationship Building
- Drawer balancing
- Cash Handling
- Regulatory Compliance
- Approachable
- Conflict resolution techniques
- Relationship building and management
- MS Office proficient
- Exceptional customer service
- Safe and vault operation
- Strong Work Ethic
- Strong sense of banking ethics
- Rapid 10-key data entry
- Currency and coin counter
- Excellent time management skills
- Friendly
- Fraud identification
- Account Management
- Reliable
- Banking
- Cash counting
- Cash Drawer Balancing
- Excellent communication skills
- Quickbooks
- Accounting
- Financial Administration
- Root Cause Analysis
- Logistics Management
- Technical Support
- Project development
- Customer relations specialist
- Project development and lifecycle
- Building applications
- Project scope analysis
- Business process re-engineering
- Site safety coordinator
- International business
- Programming Languages
- Software Development Lifecycle
- Cross-Functional Collaboration
- Staff training and mentoring
- Staff training and motivation
- Client Relations
- HVAC Systems
- Safety protocol
- Client rapport
- Microsoft Office Suite expert
- Quality assurance and control
- Data review
- Project Scheduling
- Contract negotiation expertise
- Permit processing
- Processes and procedures
- Contract Development
- Construction management
- Performance Improvements
Timeline
Project Manager & Bookkeeper
Bedfords Plumbing Service
05.2018 - Current
Administrative Bookkeeper
Aaron Sanders Construction
03.2006 - 04.2024
Bank Teller
First Texas Bank
12.2000 - 03.2006
Certified Dental Assistant - Dentistry (Pre-Dentistry)
Dental Assistant Training
High School Diploma -
American Home School