Dominick Pham
Little Elm
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Project Manager
Apex Premier Roofing
02.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Fund Accounting Manager
Goldman Financial Group
12.2023 - 12.2024
- Prepared daily, weekly, monthly, quarterly, and annual reports on fund performance.
- Managed the preparation of fund statements for investors in accordance with regulatory requirements.
- Monitored investment portfolios for changes in market conditions or other factors that may affect returns.
- Maintained relationships with clients through regular communication regarding their accounts.
- Analyzed fund requests and managed fund distributions.
- Reviewed financial reporting and information with clients and investors to meet legal disclosure guidelines.
Automotive Porter
Dodge Chrysler Jeep
12.2018 - 12.2020
- Checked, fueled and cleaned vehicles prior to customer pickup.
- Performed minor maintenance such as oil changes, tire rotations, and air filter replacements.
- Moved cars from one location to another for transport or delivery purposes.
- Inspected incoming vehicles for any damage prior to parking them in the lot.
- Assisted customers with loading and unloading their vehicles when needed.
- Responsible for keeping the dealership's lot clean and organized at all times.
- Ensured that all vehicles were locked securely before leaving them unattended.
- Maintained accurate records of vehicle movement throughout the lot.
- Scheduled regular maintenance checks on all vehicles in the lot.
- Reported any defects or damages found during inspections to supervisors immediately.
- Kept up-to-date knowledge of current auto trends through reading industry publications.
- Communicated effectively with customers regarding vehicle servicing needs and concerns.
- Completed paperwork accurately when receiving new inventory into the dealership's system.
- Cleaned interiors of returned rental and leased cars according to established standards.
Sales Associate
Foot Locker
09.2016 - 08.2017
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Collaborated with management teams to develop innovative marketing strategies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Relief Assistant Manager
Quik Trip Corporation
08.2015 - 09.2016
- Coordinated scheduling of shift changes and ensured proper coverage for all shifts.
- Monitored store operations, including customer service, inventory control, cash management and merchandising.
- Assisted in the implementation of policies and procedures to ensure compliance with company standards.
- Provided direction to staff during peak business times and monitored sales performance against established goals.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor.
- Developed productive working relationships with employees to maximize efficiency and productivity.
- Maintained accurate records of daily transactions such as sales receipts, deposits, returns and exchanges.
- Analyzed financial data to identify trends or opportunities for improvement within the store.
- Performed daily opening and closing duties such as setting up registers, reconciling tills and preparing deposit slips.
- Reviewed employee performance evaluations regularly to ensure adherence to company standards.
- Trained new employees on operational processes, customer service skills and product knowledge.
Education
Business Management
Collin Community College
Unknown, UnknownHigh School Diploma -
Denton High School
Denton, TX01.2016
Skills
- Software Implementation
- Cash Management
- Month-End Close
- Staff Training and Development
- Financial Statement Preparation
- Cash Flow Management
- Fund Accounting
- Data Entry
- Account Updating
- Consultative Sales
- Data Collection
- Scheduling
- Inbound and Outbound Calling
- Appointment Scheduling
- Paperwork Processing
- Vendor Management
- Lead Generation
- Sales Team Training
- Upselling
- Inventory Control
- Order Processing
- Customer Needs Assessment
- Client Account Management
References
References available upon request.
Timeline
Fund Accounting Manager
Goldman Financial Group
12.2023 - 12.2024
Project Manager
Apex Premier Roofing
02.2023 - Current
Automotive Porter
Dodge Chrysler Jeep
12.2018 - 12.2020
Sales Associate
Foot Locker
09.2016 - 08.2017
Relief Assistant Manager
Quik Trip Corporation
08.2015 - 09.2016
Business Management
Collin Community College
High School Diploma -
Denton High School
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